Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Constantin Bancescu

Romania Ilfov

Summary

Here are some key aspects of being a port shopping expert:
1. **Research and Knowledge of Ports**
- **Popular Cruise Destinations:** Knowledge of popular cruise destinations like the Caribbean, Mediterranean, Alaska, and more.
- **Local Specialties:** Understanding of what each port is famous for, such as jewelry, textiles, souvenirs, spices, or local crafts.
- **Shopping Areas:** Familiarity with the best shopping districts or markets in each port.
2. **Shopping Tips**
- **Bargaining:** Advice on how to negotiate prices in markets where haggling is common.
- **Authenticity Checks:** Tips on distinguishing authentic local goods from imitations.
- **Tax-Free Shopping:** Information on duty-free shopping and how to take advantage of it.
3. **Cultural Insights**
- **Local Etiquette:** Understanding and respecting local customs and traditions while shopping.
- **Language Tips:** Basic phrases in the local language that can help while shopping.
4. **Logistics and Safety**
- **Transport Tips:** Information on how to get from the port to shopping areas safely and efficiently.
- **Safety Tips:** Advice on avoiding common scams and staying safe in crowded markets.
5. **Shopping Recommendations**
- **Must-Buy Items:** Lists of unique items or souvenirs to look for in each port.
- **Recommended Stores:** Suggestions for reputable stores and markets.
- **Local Brands:** Knowledge of local brands and products worth buying.
6. **Seasonal Insights**
- **Best Times to Shop:** Knowing the best times to shop for deals or to avoid crowds.
- **Festivals and Events:** Information on local festivals or events that might offer unique shopping opportunities. Accomplished Assistant Matre'd at RCI, I excel in fostering customer loyalty and enhancing dining experiences through exceptional service and problem-solving skills. My adeptness in multitasking and critical thinking has consistently driven positive outcomes in fast-paced environments. Skilled in both verbal communication and computer applications, I effectively manage and adapt to new challenges, ensuring operational excellence and profitability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Port Shopping Expert

HFGM
01.2022 - Current
  • A strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Assistant Matre'd

RCI
05.2021 - 11.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Oversaw food preparation and monitored safety protocols.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Head Waiter

RCI
09.2018 - 01.2020
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
  • Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.

Education

High School Diploma -

Institutto Nrberto Bobbio
Italy, To
09.2012

Skills

    Friendly, Positive Attitude

    Teamwork and Collaboration

    Customer Service

    Problem-Solving

    Time Management

    Flexible and Adaptable

    Multitasking Abilities

    Critical Thinking

    Computer Skills

    Organizational Skills

    Calm Under Pressure

    Decision-Making

    Problem Resolution

    Verbal Communication

    Active Listening

Languages

Italian
Full Professional
Spanish
Limited Working
French
Limited Working

Timeline

Port Shopping Expert

HFGM
01.2022 - Current

Assistant Matre'd

RCI
05.2021 - 11.2021

Head Waiter

RCI
09.2018 - 01.2020

High School Diploma -

Institutto Nrberto Bobbio
Constantin Bancescu