Summary
Overview
Work History
Education
Skills
Certification
Technical Prowess
Timeline
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CONSTANTIN GHILICI

Murrieta,CA

Summary

Experienced IT System Engineer with over 5 years of expertise, adept in various aspects of Information Technology. Demonstrated proficiency in designing, implementing, operating, and managing IT infrastructure. Proven track record of effectively addressing end-user issues, managing trouble tickets, and ensuring transparent communication of progress. Strong background in aligning business management principles with IT functions.

Overview

29
29
years of professional experience
2
2
Certifications

Work History

System Engineer

Wayfair
1 2019 - 1 2024
  • Technical Problem Solver: Mastered network support, CISCO maintenance, and hardware troubleshooting across Windows servers and warehouse equipment
  • Support multiple warehouse infrastructures
  • SCCM imaging and software push
  • Managed full lifecycle of service tickets from creation to resolution, ensuring all tickets are addressed promptly and effectively in ServiceNow
  • Data-Driven Insights: Utilized SQL and proprietary systems to analyze production and workflow, fostering comprehensive problem-solving
  • Resolved technical issues and provided technical support to end-users, troubleshooting hardware, software, and network connectivity issues
  • Effective Communication & Collaboration: Managed service tickets, collaborated across teams to resolve high-impact incidents, and documented best practices
  • Independent & Accountable: Conducted research, navigated complex challenges, and exhibited strong work ethic for end-to-end solutions
  • Documented system configurations, procedures, and troubleshooting steps to facilitate knowledge transfer and ensure compliance with regulatory requirements
  • Collaborated with cross-functional teams to plan and execute IT projects, such as network upgrades, migrations, and expansions, on time and within budget
  • Stayed abreast of emerging technologies, industry trends, and best practices in systems and network administration to continuously improve IT operations and infrastructure
  • Team Player & Flexible: Supported team goals, provided 24/7 fulfillment center support, and participated in rotational/on-call

Sheriff Deputy

Riverside County
12.2007 - 01.2017
  • Conducted thorough investigations, interrogated suspects, and uncovered evidence, adhering to legal protocols and utilizing advanced interview techniques
  • Peace Enforcer: Apprehended individuals involved in theft, fraud, and forgery, while also enforcing company policies through shoplifting prevention
  • Clear Communicator: Generated well-crafted reports, documented daily events comprehensively, and effectively communicated findings to superiors
  • Quick Responder: Demonstrated strong risk assessment skills and swift response to emergencies, unsafe situations, and suspicious behavior
  • Team Player & Problem Solver: Assisted in incident management, contributing to effective resolution and meticulous tracking, while maintaining operational efficiency.

Operations Chief

United States Marine Corps
12.1987 - 12.2007
  • Led platoon of 90-100 Marines, managing daily routines and assigning tasks (appliance maintenance, vehicle repair, equipment installation)
  • Championed Marines through personnel actions (evaluations, promotions, transfers, disciplinary measures)
  • Developed and implemented IT solutions for operational effectiveness
  • Managed server hardware/software installations and maintenance
  • Evaluated new technologies and played key role in "proof of concept" programs
  • Assessed organizational needs and implemented administrative procedures
  • Installed and repaired hardware, software, and peripherals while following specific guidelines
  • Monitored system performance for optimal operation.

Education

CompTIA A+ -

California Technical Academy
Temecula, CA

Bachelor of Science - Computer Information Systems

Saint Leo University
Saint Leo, FL

Skills

Regulatory Compliance

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Certification

A+ Certification

Technical Prowess

Intermediate understanding, including VMware and ESXI server experience., OS management (upgrades, certificates, security, IIS, virtualization), 365 administration and implementation., TCP/IP knowledge (subnetting), network security, troubleshooting., MySQL, PostgreSQL., Installation, configuration, troubleshooting, support, and maintenance. Zebra Handheld Devices and Thermal Printers, Configuration, Monitoring and Maintenance., Customer-oriented with dedication to quality service. Excellent communication, negotiation, and partnership skills. Resilient under pressure.

Timeline

Sheriff Deputy

Riverside County
12.2007 - 01.2017

Operations Chief

United States Marine Corps
12.1987 - 12.2007

System Engineer

Wayfair
1 2019 - 1 2024

CompTIA A+ -

California Technical Academy

Bachelor of Science - Computer Information Systems

Saint Leo University

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CONSTANTIN GHILICI