CONSTANTIN GHILICI
Murrieta,CA
Summary
Experienced IT System Engineer with over 5 years of expertise, adept in various aspects of Information Technology. Demonstrated proficiency in designing, implementing, operating, and managing IT infrastructure. Proven track record of effectively addressing end-user issues, managing trouble tickets, and ensuring transparent communication of progress. Strong background in aligning business management principles with IT functions.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
System Engineer
Wayfair
1 2019 - 1 2024
- Technical Problem Solver: Mastered network support, CISCO maintenance, and hardware troubleshooting across Windows servers and warehouse equipment
- Support multiple warehouse infrastructures
- SCCM imaging and software push
- Managed full lifecycle of service tickets from creation to resolution, ensuring all tickets are addressed promptly and effectively in ServiceNow
- Data-Driven Insights: Utilized SQL and proprietary systems to analyze production and workflow, fostering comprehensive problem-solving
- Resolved technical issues and provided technical support to end-users, troubleshooting hardware, software, and network connectivity issues
- Effective Communication & Collaboration: Managed service tickets, collaborated across teams to resolve high-impact incidents, and documented best practices
- Independent & Accountable: Conducted research, navigated complex challenges, and exhibited strong work ethic for end-to-end solutions
- Documented system configurations, procedures, and troubleshooting steps to facilitate knowledge transfer and ensure compliance with regulatory requirements
- Collaborated with cross-functional teams to plan and execute IT projects, such as network upgrades, migrations, and expansions, on time and within budget
- Stayed abreast of emerging technologies, industry trends, and best practices in systems and network administration to continuously improve IT operations and infrastructure
- Team Player & Flexible: Supported team goals, provided 24/7 fulfillment center support, and participated in rotational/on-call
Sheriff Deputy
Riverside County
12.2007 - 01.2017
- Conducted thorough investigations, interrogated suspects, and uncovered evidence, adhering to legal protocols and utilizing advanced interview techniques
- Peace Enforcer: Apprehended individuals involved in theft, fraud, and forgery, while also enforcing company policies through shoplifting prevention
- Clear Communicator: Generated well-crafted reports, documented daily events comprehensively, and effectively communicated findings to superiors
- Quick Responder: Demonstrated strong risk assessment skills and swift response to emergencies, unsafe situations, and suspicious behavior
- Team Player & Problem Solver: Assisted in incident management, contributing to effective resolution and meticulous tracking, while maintaining operational efficiency.
Operations Chief
United States Marine Corps
12.1987 - 12.2007
- Led platoon of 90-100 Marines, managing daily routines and assigning tasks (appliance maintenance, vehicle repair, equipment installation)
- Championed Marines through personnel actions (evaluations, promotions, transfers, disciplinary measures)
- Developed and implemented IT solutions for operational effectiveness
- Managed server hardware/software installations and maintenance
- Evaluated new technologies and played key role in "proof of concept" programs
- Assessed organizational needs and implemented administrative procedures
- Installed and repaired hardware, software, and peripherals while following specific guidelines
- Monitored system performance for optimal operation.
Education
CompTIA A+ -
California Technical Academy
Temecula, CABachelor of Science - Computer Information Systems
Saint Leo University
Saint Leo, FLSkills
Regulatory Compliance
Systems Analysis
Analytical Skills
Skilled in [Hardware]
IT Infrastructure
Infrastructure tracking
System Troubleshooting
Hardware Configuration
Cisco router and switch security
Network infrastructure administration
Virtualization Technologies
User Support
OSPF routing
Team building
LAN/WAN
Certification
A+ Certification
Technical Prowess
Intermediate understanding, including VMware and ESXI server experience., OS management (upgrades, certificates, security, IIS, virtualization), 365 administration and implementation., TCP/IP knowledge (subnetting), network security, troubleshooting., MySQL, PostgreSQL., Installation, configuration, troubleshooting, support, and maintenance. Zebra Handheld Devices and Thermal Printers, Configuration, Monitoring and Maintenance., Customer-oriented with dedication to quality service. Excellent communication, negotiation, and partnership skills. Resilient under pressure.
Timeline
Sheriff Deputy
Riverside County
12.2007 - 01.2017
Operations Chief
United States Marine Corps
12.1987 - 12.2007
System Engineer
Wayfair
1 2019 - 1 2024
CompTIA A+ -
California Technical Academy
Bachelor of Science - Computer Information Systems
Saint Leo University