Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Constantina Batista

East Taunton,MA

Summary

Proven leader with extensive experience at Shaws, adept in staff management and customer relationship management. Excelled in fostering team development and optimizing operational efficiency, achieving significant improvements in customer satisfaction and team productivity. Skilled in strategic planning and problem-solving, ensuring seamless business administration and service excellence.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Shaws
07.2022 - Current
  • Supervised day-to-day operations department to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Train in coming new -hires.
  • Motivate team to meet department metrics.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project stasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Dietary Aide

Maples Nursing Home
08.2020 - 06.2022
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
  • Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
  • Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
  • Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.

Purchaser /Back of the House Manager

New Wear Pizza
05.2005 - 06.2020
  • Negotiated with suppliers, vendors and other representatives.
  • Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing.
  • Checked items received against items ordered by verifying receipts.
  • Conducted market research for alternative suppliers, leading to increased competition and improved pricing negotiations.
  • Improved supplier relationships, resulting in better product quality and delivery times.
  • Researched suppliers based on availability, quality, selection, and price.
  • Maintained optimal inventory levels for production needs through effective forecasting and planning.
  • Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
  • Identified areas of risk within the supply chain, developing contingency plans to mitigate potential issues.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.

Education

High School Diploma -

Boston Latin
Boston, MA

Business Administration And Management

Boston University
Boston, MA

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • Task Delegation
  • Staff Management
  • Workload Management
  • Employee Scheduling
  • Customer rapport
  • Marketing knowledge
  • Compliance understanding
  • Strategic Planning
  • Business Administration
  • Customer Service
  • Team Leadership
  • Teamwork and Collaboration
  • Computer Skills
  • Decision-Making
  • Multitasking Abilities
  • Problem-Solving
  • Time Management
  • Organizational Skills
  • Multitasking
  • Active Listening
  • Goal Setting
  • Work Planning and Prioritization
  • Customer Relationship Management
  • Excellent Communication
  • Good Judgment
  • Team Development
  • Team building
  • Attention to Detail

Languages

Greek
Native or Bilingual

Timeline

Assistant Manager

Shaws
07.2022 - Current

Dietary Aide

Maples Nursing Home
08.2020 - 06.2022

Purchaser /Back of the House Manager

New Wear Pizza
05.2005 - 06.2020

High School Diploma -

Boston Latin

Business Administration And Management

Boston University
Constantina Batista