Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Constantine Dardoufas

Key West

Summary

Passionate customer service professional with several years of experience facilitating a busy restaurant environment operation. Customer-driven with a winning attitude and desire to deliver an exceptional experience. Conscious innovator with a consistent focus on enhancing customer satisfaction.

Overview

14
14
years of professional experience

Work History

Restaurant Manager

Hilton, The Reach
Key West
03.2024 - 03.2025
  • Managed day-to-day operations of the restaurant, including scheduling, all inventory control, and beverage ordering.
  • Worked with clients to plan restaurant events, including wedding receptions, large business dinners, and cocktail parties.
  • Oversaw the execution of these events, working with culinary leaders and restaurant staff in order to maximize profit by not disrupting normal dining service, while still hosting large groups to our service standards.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Assistant Restaurant Manager

Hilton, The Reach
Key West
01.2022 - 03.2024
  • Monitored customer service standards and took corrective action when needed.
  • Managed all inventory levels and beverage ordering to maintain optimal stock levels and profit margins.
  • Worked with clients to plan restaurant events, including wedding receptions, large business dinners, and cocktail parties.
  • Oversaw the execution of these events, working with culinary leaders and restaurant staff in order to maximize profit by not disrupting normal dining service, while still hosting large groups to our service standards.
  • Managed cash register operations including deposits and reconciling discrepancies.
  • Facilitated communication between waitstaff and kitchen staff during peak hours.

Restaurant Supervisor

Hilton, The Reach
Key West
07.2020 - 01.2022
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
  • Performed cashiering duties as required during peak periods or in the absence of other staff members.

Server

Hilton, Casa Marina
Key West
06.2015 - 07.2020
  • Was appointed one of the most high-volume sections by leading the hotel in customer reviews on a consistent basis.
  • Won 'Front of House Team Member of the Year' award for 2017.
  • Delivered food orders promptly while also creating a dining experience, resulting in returning guests year after year.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Beach Attendant

Barefoot Billy's, Casa Marina
Key West
07.2011 - 06.2015
  • Assisted guests with booking reservations for cabanas, jet ski tours, sunset cruises, and restaurant reservations, while also providing daily amenities.
  • Provided towels, chairs, umbrellas, and other items to beachgoers upon request.
  • Helped coordinate special events on the beach such as weddings or festivals.
  • Led the team in TripAdvisor reviews on a consistent basis.

Education

Some College (No Degree) - Hospitality Management

The College of The Florida Keys
Key West, FL

Food Manager Certification

ServSafe
Key West, FL

Alcohol Service Compliance Certification

SafeStaff
Key West, FL

Skills

  • Customer service
  • Point of sale (POS) system operation
  • Customer engagement
  • Complaint resolution
  • Stable work history
  • Reliable
  • Passion for customer satisfaction
  • Full-service restaurant background
  • Reservation handling
  • Food service background
  • Organization and prioritization
  • Operational efficiency
  • Leadership skills
  • Problem solving

Accomplishments

  • 2017 "Front of House Team Member of the Year" at The Casa Marina resort by Hilton

Timeline

Restaurant Manager

Hilton, The Reach
03.2024 - 03.2025

Assistant Restaurant Manager

Hilton, The Reach
01.2022 - 03.2024

Restaurant Supervisor

Hilton, The Reach
07.2020 - 01.2022

Server

Hilton, Casa Marina
06.2015 - 07.2020

Beach Attendant

Barefoot Billy's, Casa Marina
07.2011 - 06.2015

Some College (No Degree) - Hospitality Management

The College of The Florida Keys

Food Manager Certification

ServSafe

Alcohol Service Compliance Certification

SafeStaff

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