Customer service specialist with a track record of effective problem-solving and quality control. Ability to adapt to evolving situations ensures operational efficiency and maximizes customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Package Handler
United Parcel Service, UPS
Hodgkins, IL
09.2025 - Current
Operated conveyor systems to move packages through sorting areas.
Inspected packages for damage and ensured quality control standards.
Followed safety protocols to prevent accidents and ensure workplace safety.
Scanned and sorted packages according to destinations and service type using handheld scanner.
Resolved conveyor system issues by clearing jams and blockages.
Sorted packages by destination for efficient delivery processing.
Cashier
The Home Depot Inc
Homer Glen, IL
10.2022 - 06.2026
Operated cash register and processed customer transactions efficiently.
Assisted customers with product selection, enhancing their shopping experience.
Greeted customers and answered any questions they had about the store's products and services.
Organized and replenished merchandise on shelves, improving product accessibility.
Supported team by taking on diverse responsibilities, ensuring smooth store operations.
Learned roles of other departments to provide coverage and keep store operational.
Education
Associate of Science - Accounting
Moraine Valley Community College
Palos Hills, IL
05-2027
High School Diploma -
Providence Catholic High School
New Lenox
05-2025
Skills
Package handling
POS system operations
Product knowledge
Purchase assistance
Customer service
Problem solving
Adaptable to change
Team collaboration
Certification
Lift Truck License, The Home Depot, 2026 Electric Pallet Jack, The Home Depot, 2026