CONSTANTINE ROA

• Prepared properties for new occupants by conducting thorough inspections, making necessary repairs, and cleaning spaces as needed.
• Contributed to smooth turnover processes by working closely with property managers during move-ins and move-outs.
• Collaborated with property manager to address immediate and long-term maintenance needs effectively.
• Carried out the logistics and installation of equipment, appliances, panels, etc
• Enhanced tenant satisfaction through timely response to maintenance requests and effective communication.
• Participated in property improvement projects such as renovations or upgrades that contributed to an increase in rental rates and overall property value.
• Replaced worn or broken parts on machines and equipment.
• Reported issues to property manager so effective resolutions could be put into place.
• Professionally conduct and oversight electrical, plumbing, and structural repairs in over a hundred of properties.

• Created help desk tickets, troubleshot and resolved desktop issues.
• Delivered onsite technical support for employees.
• Used ticketing systems to manage and process support actions and requests.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
• Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
• Answered questions and provided information to customers about new software or hardware.
• Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Assigned system permissions and set up computers to assist with onboarding new employees
• Reduced downtime with effective troubleshooting and timely problem resolution.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Updated software to safeguard against security flaws.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Documented support interactions for future reference.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed, configured and maintained computer systems and network connections.
• Created user accounts and assigned permissions.

• Served as a liaison between the IT department and end-users, fostering positive relationships through effective communication about technology-related concerns.
• Enhanced customer satisfaction by efficiently troubleshooting and resolving technical issues for computer users.
• Managed high call volumes, prioritizing tasks to ensure timely responses and resolutions for all inquiries.
• Collaborated with IT team members to identify trends and develop proactive solutions for recurring problems.
• Provided exceptional remote support to users, utilizing remote access tools to diagnose and resolve issues effectively.
• Assisted customers with password resets and account management tasks while maintaining strict adherence to security protocols.
• Implemented ticketing system improvements that led to more accurate tracking of support requests and faster response times.
• Used ticketing systems to manage and process support actions and requests.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Monitored systems in operation and quickly troubleshot errors.
• Documented support interactions for future reference.
• Configured hardware and granted system permissions to new employees.
• Translated complex technical issues into digestible language for non-technical users.
• Promoted efficiency among departments with prompt resolution of system issues.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Installed and configured operating systems and applications.
• Installed, configured and maintained computer systems and network connections.
• Configured hardware, devices, and software to set up work stations for employees.
• Researched and identified solutions to technical problems.
• Configured and tested new software and hardware.
• Tested new software and hardware prior to deployment.

• Increased accuracy of inspection reports through meticulous attention to detail and consistent documentation practices.
• Gathered data, physical samples, and photographic evidence of alleged issues.
• Conducted comprehensive property inspections for various residential and commercial properties.
• Conducted follow-up inspections upon completion of recommended repairs or improvements, ensuring compliance with relevant codes and regulations.
• Reduced inspection turnaround time by effectively prioritizing tasks and managing schedules.

• Assists the physicians, nurses and the patients

Administrates patient admission, transfer and discharge procedures

• Provides clerical support to the Administrative Nurse of the designated unit
• Transcribes Doctor’s orders, verification, recording, posting and filing information materials in the systems (e.g. Labs, Kardex, and Meds)
• Evaluates and report data pertinent to the functioning patient care unit
• Interprets and apply medical terminology, Essentris, and AS400; Coordinate intra-departmental communications
• Understanding of the business ethics connected to the accountability and confidentiality of the patient.

• Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
• Maintained a safe work environment by adhering to company policies as well as local regulations regarding the handling of potentially hazardous materials found in some printing applications.
• Streamlined inventory management by maintaining accurate records of parts used in repairs and replacements.
• Implemented preventive maintenance procedures to minimize potential problems and extend the life of printing equipment.
• Assisted customers in selecting appropriate printing solutions based on their specific needs and requirements.
• Educated end-users on proper usage and care of printers, reducing the frequency of service calls for minor issues.
• Collaborated with other technicians to diagnose complex issues, ensuring quick resolutions and minimal disruptions to client operations.
• Reduced downtime for clients by quickly resolving technical issues with printers and related equipment.
• Maintained technology equipment performance by configuring, diagnosing and repairing hardware.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Rotated merchandise and displays to feature new products and promotions.
• Provided a high level of customer service by consistently resolving technical issues within established timeframes, resulting in positive feedback and increased client loyalty.