Constantine Souzas
Cortland,NY
Summary
Dynamic and results-driven professional with over four years of leadership experience at A&W Restaurants. Proven track record in managing high-volume operations and delivering exceptional customer service. Currently pursuing a degree in Economics, I excel in team supervision and operational efficiency, eager to contribute my strong work ethic and problem-solving skills to a thriving food service environment.
Overview
7
7
years of professional experience
Work History
Philanthropy and Event Coordinator
Pi Kappa Phi
Buffalo, NY
09.2023 - Current
- Plan and execute large-scale fundraising events supporting The Ability Experience, Pi Kappa Phi's national philanthropy
- Participate in community service initiatives, including tutoring elementary school students in Buffalo to support youth education and mentorship
- Promote awareness and inclusion for individuals with disabilities through service-driven campus initiatives
Assistant Manager/Shift Manager
A&W Restaurants (Franchise Owner-Operated)
Cortland, NY
09.2020 - Current
- Company Overview: one of the top-performing A&W franchises in the country
- Lead and manage a team of over 25 employees at one of the top-performing A&W franchises in the country
- Oversee daily operations, delegate responsibilities, and maintain a smooth and efficient work environment
- Hire, onboard, and train new staff, ensuring team members are equipped to deliver excellent service
- Provide exceptional customer service and resolve issues quickly with a calm, solutions-focused approach
- Regularly step in to cover shifts, adapt to last-minute changes, and support team coverage as needed
- Maintain a professional, composed presence during high-pressure shifts to keep service flowing fluently
- One of the top-performing A&W franchises in the country
Attendant
Cortland Miniature Golf Course
Cortland, NY
09.2018 - 09.2020
- Managed all daily operations as the sole employee, including welcoming guests, processing payments, and providing customer support
Education
BA - Economics
University at Buffalo, SUNY
Buffalo, NY05.2027
Skills
- Dedicated food service leader with over four years of experience managing high-volume operations at one of the top-performing A&W franchises in the US
- Proven ability to lead teams, ensure smooth daily operations, and maintain high standards of service and efficiency
- Currently a junior at the University at Buffalo pursuing a degree in Economics, with a strong foundation in team supervision, customer satisfaction, and fast-paced operational management
- Eager to bring leadership, reliability, and a hands-on work ethic to a dynamic role in food service operations
Timeline
Philanthropy and Event Coordinator
Pi Kappa Phi
09.2023 - Current
Assistant Manager/Shift Manager
A&W Restaurants (Franchise Owner-Operated)
09.2020 - Current
Attendant
Cortland Miniature Golf Course
09.2018 - 09.2020
BA - Economics
University at Buffalo, SUNY
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