Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Josefina Zepeda

Astoria,NY

Summary

Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.

Overview

10
10
years of professional experience

Work History

Concessions Cashier

Citi Field / Aramark
Flushing, NY
04.2021 - Current
  • Applied customer feedback regarding menu items and replenished popular offerings to meet demand.
  • Maintained safe food handling practices to prevent germ spread.
  • Followed established restaurant practices and procedures, delivering food that met quality standards.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Monitored supply inventory and replenished at end of each day to prepare for next event.
  • Delegated tasks to other concession team members and prioritized duties to meet deadlines.
  • Served alcoholic beverages responsibly following state laws.
  • Processed credit card payments accurately using point-of-sale system.
  • Checked expiration dates on food items and removed outdated products from shelves promptly.
  • Provided assistance to customers in locating items requested.
  • Made and served coffee, tea and fountain drinks.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Provided excellent customer service to all patrons.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Monitored stock levels and notified managers when additional merchandise was needed.
  • Stocked shelves with merchandise and ensured product displays were neat and attractive.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Verified age for customers purchasing alcohol products.
  • Assisted other team members during peak business hours.
  • Received orders and fulfilled orders quickly and efficiently.

Retail Sales Associate

TJ Maxx Distribution Center
Astoria, NY
10.2020 - 03.2022
  • Stocked shelves with merchandise according to company standards.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Answered store and merchandise questions and led customers to wanted items.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Greeted customers to determine wants or needs.
  • Created price tags and merchandise signs for new items.
  • Organized displays to attract customers and promote sales.

Cashier/Customer Service Representative

Key Food Supermarket
Astoria, NY
09.2014 - 05.2021
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed sales transactions to prevent long customer wait times.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

High School Diploma -

Palmetto High School
Miami, FL
08-1991

Skills

  • Food storage
  • Supply restocking
  • Surface cleaning
  • Payment management
  • Guest relations
  • Safe food handling
  • Concessions stand setup
  • Cleaning and sanitation
  • Food handling safety
  • Flexible schedule adaptability
  • Effective communication

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Concessions Cashier

Citi Field / Aramark
04.2021 - Current

Retail Sales Associate

TJ Maxx Distribution Center
10.2020 - 03.2022

Cashier/Customer Service Representative

Key Food Supermarket
09.2014 - 05.2021

High School Diploma -

Palmetto High School

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Josefina Zepeda