Constantinos Kolios
Rochester
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Exceptional ability to be detail oriented while also proven capable in fast-paced environments. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Language
Work History
Self Employed
Lyft And Uber
07.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently.
- Resolved problems, proven ability to adapt to changing client needs, and provided exceptional service.
Server
The Melting Pot Restaurants Inc. (Rochester Fondue INC)
08.2011 - 08.2019
- Facilitated a unique, fun, and interactive tableside dining experience including tableside food preparation.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Retail Sales Associate
Macy's
08.2008 - 08.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
Seasonal Sales Associate Manager
Macy's
11.2007 - 01.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
Cafe Manager
Spot Coffee
07.2004 - 08.2008
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
Catering Server
Burgundy Basin LLC
03.2004 - 03.2020
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Assisted in event setup and teardown of tables, chairs, table settings and event rooms. Performed any and all additional tasks asked of by event manager.
Education
Bachelor of Science - Hospitality Management
Niagara University
Niagara Falls, NY05-2003
Skills
Friendly, positive attitude
Time management
Flexible and adaptable
Detail oriented
Computer skills
Dependable and responsible
Customer service
Timeline
Self Employed
Lyft And Uber
07.2018 - Current
Server
The Melting Pot Restaurants Inc. (Rochester Fondue INC)
08.2011 - 08.2019
Retail Sales Associate
Macy's
08.2008 - 08.2011
Seasonal Sales Associate Manager
Macy's
11.2007 - 01.2008
Cafe Manager
Spot Coffee
07.2004 - 08.2008
Catering Server
Burgundy Basin LLC
03.2004 - 03.2020
Bachelor of Science - Hospitality Management
Niagara University