Constanza Madero
Orlando,FL
Summary
Dedicated professional with 10+ years of experience in business office administration, customer service, team management, and sales. Proven track record of building strong relationships, driving customer retention, and exceeding performance expectations.
Overview
26
26
years of professional experience
Work History
Office & Project Manager
Urban Ave Fl
09.2019 - 11.2024
- Created all office procedures for New company, preparing electronic and paper filing systems
- Processed invoices, purchase orders, expense reports, contracts, advertisements.
- Provided customer support via phone, email, and in-person- first point of contact.
- Conducted all researches for properties/land, county guidelines, contractors, competitors.
- Coordinated showings for marketed properties, in addition to handling marketing errands.
- Developed and maintained list of available properties suited to different client needs, budgets for both commercial and residential use.
- Interacted with vendors, contractors and professional services personnel to discuss project details and would follow up with promises!
Marketing/Event Coordinator
Lake Nona Social
09.2017 - 03.2019
- Managed events for private clients, corporate expos, (Activity Director experienced!)
- Enhanced customer retention by providing exceptional service and personalized solutions.
- Attended industry trade shows to network, generating new leads and opportunities!
- Created influencer relationships within Chamber of Commerce, and other targeted districts.
- Met with customers to discuss needs, tailor solutions, offering packages to close deals.
- Gained customer trust and confidence by always demonstrating composed professional demeanor and maintaining their needs in mind.
Store Manager
Classic Consignment
08.2014 - 06.2017
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele. Balancing owners knowledge of details, unless needed.
- Managed, in fast-paced environment using proactive communication and positive feedback.
- Completed point of sale opening/closing procedures and contributed addtl needed guidelines.
- Recruited, hired, and trained initial personnel. Responsible for write-ups and dismissals.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees, and created schedules.
- Reported issues to higher management with great detail, building trustworthy relationship. Resulting in utilizing me at their WP and Altamonte Springs Locations.
Asst. Store Manager-Customer Service Liaison
Shoes For Crews
01.2008 - 08.2014
- Contributed to location, move from storage to 1st retail store, with set up, policies and procedures a creating employee handbook, among other policies and procedures.
- Assisted Store Manager with Hires, Training, while mentoring and improving team performance with All new staff.
- Assisted with visual merchandising and store displays, marketing new presence.
- Managed inventory and cash control, sales reports and store opening, closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
Business Office- Executive Administrator
Emeritus Assisted Living
08.1998 - 10.2004
- Managed day-to-day operations, ensuring regulatory/state compliance and resident satisfaction.
- Supervised 90+ employees, 7 department heads and 200 residents in a 180 unit bldg.
- Responsible for all Office needs- HR, Payroll, AP/AR, deposits, Preparation of monthly, quarterly and annual reports as required by corporate.
- Contributed towards developing and executing marketing campaigns, expanding customer base and increasing facility awareness.
- Ensured compliance with local, state, and federal regulations, always- even surprised visits!
- Boosted employee morale by organizing team-building activities, social events, and maintaining a positive work environment.
- Reduced operational expenses by identifying prior errors and cost-saving opportunities, along with optimizing our resources- (ex; space-ballroom rentals).
- Hired, managed, developed and trained staff, conducted performance reviews and administered budgeted salaries for staff.
- Provided backup to 24hr front desk staff, assisted with various tasks when absent/ lunch.
Education
Buying & Merchandising
Fashion Institute of Technology
NYAssociate Of Applied Business - Business Management
Bauder College
FLAssociate Of Applied Business - Business Administration, AS
Atlantic Vo-Tech College
FLSkills
- Bilingual (Spanish, written and spoken)
- Excellent Communication and Interpersonal skills
- HR, Payroll, AR/AP, Bookeeper -extent experience
- Proficient in MS Office (Word, Excel, Outlook), Google Workspace (Docs, Sheets, etc)
- Knowledge of AL regulations and HR Generalists
- Strong Organizational and Financial management
- Data entry, Record-keeping and Typing skills
- Travel, Calendar and Scheduling management
- Event planning, Coordinator and Promoter
- Expo Host-Sales for Convention Shows, local marketing events and private clients
Volunteer Experience
League of Women Voters, Administrative Assistant, 01/01/23 - 12/31/24
References
Available upon request.
Work Preference
Desired Job Title
Office & Project ManagerWork Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Office & Project Manager
Urban Ave Fl
09.2019 - 11.2024
Marketing/Event Coordinator
Lake Nona Social
09.2017 - 03.2019
Store Manager
Classic Consignment
08.2014 - 06.2017
Asst. Store Manager-Customer Service Liaison
Shoes For Crews
01.2008 - 08.2014
Business Office- Executive Administrator
Emeritus Assisted Living
08.1998 - 10.2004
Buying & Merchandising
Fashion Institute of Technology
Associate Of Applied Business - Business Management
Bauder College
Associate Of Applied Business - Business Administration, AS
Atlantic Vo-Tech College
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