Constanza Zetina
San Antonio,Texas
Summary
Driven and ambitious young entrepreneur with a passion for continuous learning and personal growth. Founder of a perfume business, Co-Founder of a small Cafe, and Investor of a Miami Based bakery. Always seeking new knowledge to improve strategies and expand my brand. Strong problem-solving abilities and a creative mindset allow me to navigate challenges and innovate effectively. Enthusiastic about gaining new experiences that enhance both my professional and personal development.
Overview
4
4
years of professional experience
Work History
Co Founder
Todo Bien Cafe
Mexico City, Mexico
01.2025 - Current
- Helped create, make the idea come to life.
- Help with the Marketing, and Management of the Business
- Opened, read and replied to e-mails, letters and correspondence on behalf of the Owner.
- Researched industry trends relevant to company goals as requested by the Owner.
- Help create the menu items, and perfect each and every aspect of the Business
Business Owner
Sorella Parfums
Mexico City, Mexico
10.2024 - Current
- Created a business from my passion for Perfumery
- Took a chance, and made my dream of having a business a Reality
- In charge of the whole business. From creating the perfumes, to getting them sold.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Create unique and organic perfumery, for each client
Customer Service Manager
V12 Trackside
Mexico, Austin TX, Las Vegas NV, Barcelona Sp
03.2023 - Current
- Sell merch throughout the motorsport races.
- Created and managed budgets for travel, training, and team-building activities.
- Resolved customer complaints promptly and efficiently.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Travel Throughout Mexico, Spain, and the US To help out during race weekends.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Help customers find their ideal merchandise for the races
English Tutor
AupairWord
Rome, Italy
05.2024 - 10.2024
- Taught English to Italian Kids
- Volunteered to live in Italy to teach a family English
- By using real world examples daily, it helped the kids get an understanding of English that cannot be taught in school
- Implemented phonics and literacy techniques to aid in reading and pronunciation.
- Adapted teaching methods according to the individual needs of each of the Family members.
Waitress Supervisor
Peltre
Mexico City, Mexico
04.2022 - 12.2023
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Resolved customer complaints in a timely manner with professionalism.
Customer Service Representative
Bershka
Mexico, Mexico
03.2022 - 12.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided top quality control and eliminated downtime to maximize revenue.
Girl Scout Leader
Scouts et Guides de France
Quimper, France
09.2020 - 06.2021
- Supervised and coordinated work activities of personnel.
- Developed events and programs in consideration of needs, abilities and interests of participants.
Education
Associate of Arts - Business Administration
Northwest Vista College
San Antonio, TX05-2025
High School Diploma -
Ronald Reagan High School
San Antonio, TX05-2023
Skills
- Flexible and adaptable
- Organization and time management
- Cultural awareness
- Customer service
- Innovation skills
- Visionary leadership
- Customer relations
Languages
Spanish
Native/ Bilingual
French
Full Professional
Italian
Limited
Portuguese
Limited
English
Native/ Bilingual
Affiliations
- Baker for "Todo Bien Cafe"
- Investor of "Honey Veil Co"
- DECA
- French Club President
- Girl Scout
- Habitat for Humanity Volunteer
Accomplishments
Business Owner
Investor
Enterprenuer
Timeline
Co Founder
Todo Bien Cafe
01.2025 - Current
Business Owner
Sorella Parfums
10.2024 - Current
English Tutor
AupairWord
05.2024 - 10.2024
Customer Service Manager
V12 Trackside
03.2023 - Current
Waitress Supervisor
Peltre
04.2022 - 12.2023
Customer Service Representative
Bershka
03.2022 - 12.2023
Girl Scout Leader
Scouts et Guides de France
09.2020 - 06.2021
Associate of Arts - Business Administration
Northwest Vista College
High School Diploma -
Ronald Reagan High School
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