Consuela Haywood
Monroe ,NC
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adapt at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Detail-oriented enthusiastic about building experience in customer service. Excited about new challenges and contributing to business success. Demonstrated administrative and operational strengths.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Employment Counselor
Vocational Advocacy And Training Inc.
Gastonia, North Carolina
06.2022 - 01.2023
- Matched clients to open positions based on skills and work requirements.
- Developed career and education plans based on individual needs.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Assisted clients in building successful job search strategies.
Special Education Teacher
Apprentice Academy High School
08.2019 - 09.2024
- Delivered effective and differentiated classroom instruction to range of neurodiversity students.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Created and managed 15 students IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
Beauty Advisor
Belk's
09.2019 - Current
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Recommended specific hair and beauty products to meet individual customer needs.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Special Education Teacher
Anson County Schools
05.2018 - 08.2020
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Designed and implemented point system to encourage positive behavior.
- Redirected students using Positive Behavior Support (PBS).
- Created and managed over 25 students IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
Special Education Aide III
Killeen ISD
01.2015 - 05.2018
- Managed classroom activities and redirected problematic behavior.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Provided teacher support with curriculum delivery and student behavior management.
- Worked in self-contained and resource environments to teach over 100 students on a variety of skills.
Contact Center Specialist I
Baylor Scott & White Hospital
11.2014 - 12.2015
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Developed and maintained courteous and effective working relationships
Education
Master of Arts - Special Education
Ashford University
San Diego, CA05.2014
Bachelor of Arts - Social Sciences Education
Ashford University
San Diego, CA10.2012
Skills
- Conflict resolution techniques
- Student records management
- Special education
- Secondary education
- Group and individual instruction
- Classroom management
- Trained in CPI
- Planning and Coordination
- Conducting exit interviews and collecting client evaluations of work or project experiences
- Supporting and monitoring clients’ progress through designated employment service plans
- Pre-employment screening
- Training development
- Safe Work Methods
- Equipment And Materials
- Sorting Procedures
- Financial Transactions
Certification
- Certified EC-General Curriculum K-12
- First Aid and CPR certified
- Pharmacy Technician certificate
Timeline
Employment Counselor
Vocational Advocacy And Training Inc.
06.2022 - 01.2023
Beauty Advisor
Belk's
09.2019 - Current
Special Education Teacher
Apprentice Academy High School
08.2019 - 09.2024
Special Education Teacher
Anson County Schools
05.2018 - 08.2020
Special Education Aide III
Killeen ISD
01.2015 - 05.2018
Contact Center Specialist I
Baylor Scott & White Hospital
11.2014 - 12.2015
Master of Arts - Special Education
Ashford University
Bachelor of Arts - Social Sciences Education
Ashford University
- Certified EC-General Curriculum K-12
- First Aid and CPR certified
- Pharmacy Technician certificate
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