Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Consuela Johnson

Covington,GA

Summary

Dedicated to driving operational efficiency and reducing costs. Strong leader and problem-solver with a focus on streamlining operations. Consistently makes independent decisions and exercises sound judgment to positively impact organizational success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Claims Adjuster

State Farm
01.2024 - Current
  • Assess insurance claims to establish liability, complying with both regulatory standards and company policies to facilitate prompt and precise resolutions
  • Investigate claims, interview involved parties, and examine property damage to authenticate claims and determine equitable settlements
  • Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.

Escalated Complaints Specialist

Bakkt
11.2021 - 01.2024
  • Analyzed multiple data sources to detect fraudulent transactions, ensuring accuracy in identifying discrepancies.
  • Conducted comprehensive investigations, including interviews and records reviews, to compile evidence of fraudulent activities.
  • Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
  • Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
  • Increased first contact resolution rates by empowering frontline staff to handle complex issues effectively.

Travel Specialist

Bakkt
11.2021 - 01.2024
  • Provided essential travel guidance on currency exchange, cellular services, and convenience factors to enhance client experience
  • Coordinated and secured comprehensive travel arrangements for both domestic and international destinations, catering to diverse client needs
  • Entered and managed travel details within various Global Distribution Systems (GDS), and arranged transportation and hotel bookings aligned with client budget and preferences
  • Efficiently navigated multiple systems simultaneously while assisting clients with their travel needs, leading to increased productivity levels.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Flight Attendant

Spirit Airlines
04.2017 - 11.2021
  • Completed comprehensive inflight documentation, adhering to company policies for record retention and reporting
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Provided attentive service to passengers, addressing their comfort and safety, and accommodating special service requests
  • Conducted proactive inspections of passenger areas, lavatories, and crew spaces to identify and resolve potential issues
  • Managed onboard supplies through diligent pre-flight checks and post-flight inventory assessments, ensuring optimal stock levels

Call Counselor

Leukemia & Lymphoma Society
10.2016 - 03.2017
  • Coordinated educational and intervention group sessions, ensuring timely scheduling and effective client engagement
  • Managed crisis interventions and facilitated referrals to healthcare professionals, while maintaining strict confidentiality of patient records
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Conducted thorough assessments to identify client needs and appropriate intervention strategies.

Flight Attendant

Republic Airlines Company
09.2013 - 06.2016
  • Facilitated communication among team members to implement adjustments to flight schedules, ensuring efficient and timely operations
  • Handled disruptions by collaborating with dispatch teams to reroute crew, maintaining operational continuity during irregular events
  • Conducted regular inspections of emergency equipment on aircraft, verifying readiness and compliance with safety regulations
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Facilitated smooth boarding process for VIP clients, maintaining utmost professionalism and discretion.
  • Promoted company brand values by presenting a polished image and upholding high standards of professionalism at all times.

Education

Bachelor of Science - Social Work

Capella University
Minneapolis, MN
09-2026

Skills

  • Claims
  • Claims processing
  • Claims investigation
  • Verbal communication
  • Microsoft office
  • Policy interpretation
  • Settlement management
  • Complex claims consulting
  • Liability denials
  • Accident investigations

Certification

  • Personal Lines Coverage Specialist (PLCS) - National Underwriter Company.
  • Certified Adjuster (CA) -Multi-State Department of Insurance. All lines adjuster

Timeline

Claims Adjuster

State Farm
01.2024 - Current

Escalated Complaints Specialist

Bakkt
11.2021 - 01.2024

Travel Specialist

Bakkt
11.2021 - 01.2024

Flight Attendant

Spirit Airlines
04.2017 - 11.2021

Call Counselor

Leukemia & Lymphoma Society
10.2016 - 03.2017

Flight Attendant

Republic Airlines Company
09.2013 - 06.2016

Bachelor of Science - Social Work

Capella University

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Consuela Johnson