Consuela Martin
Fort Wayne,IN
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Springhill Suites By Marriott Fort Wayne North
Fort Wayne, IN
11.2024 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Assistant General Manager
Springhill Suites By Marriott Fort Wayne North
Fort Wayne, USA
06.2019 - 11.2024
- Assist the General Manager with day-to-day operations.
- Adhere to hotel policies and operating procedures.
- Provide training to all prospective Front Desk staff.
- Receive and help resolve guest complaints, and assist with the service recovery process.
- Review employee performance and conduct personnel actions, such as disciplinary actions.
- Responsible for creating the weekly work schedule for all departments across the hotel.
- Assisting the Executive Housekeeper with housekeeping duties.
- Working at a minimum of two Front Desk shifts a week.
- Assisting with group sales, building room blocks, and negotiating special rates for prospective events held in town.
- Build strong working relationships and communications with hotel staff, front desk staff, and all other departments to ensure maximum operating effectiveness.
Executive Housekeeping Manager
Fairfield Inn Southwest
Fort Wayne, IN
06.2016 - 06.2019
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Analyzed guest feedback to identify areas of improvement in housekeeping services.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Created schedules for staff to ensure adequate coverage at all times.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Investigated customer complaints regarding cleanliness or service issues.
- Provided guidance and assistance to staff during peak periods or when needed.
- Collaborated with other departments such as engineering, front desk., to ensure smooth operations.
- Conducted daily walk throughs and inspections of guest rooms and public spaces.
- Prepared and distributed assignment sheets to assigned staff.
Daycare Assistant
Aunt Carrie's Daycare
Fort Wayne, Indiana
01.2013 - 01.2017
- Provided supervision and care to young children ranging from infants to pre-school age.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
Dietary Aide
Golden Years Assisted Living Facility
Fort Wayne, IN
09.2012 - 03.2013
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Prepared and served meals according to dietary guidelines.
- Provided assistance with meal setup, serving, and clean up as needed.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Cleaned and maintained dining room during and after each meal service.
- Delivered meals to residents and patients in their rooms when requested.
Education
High School Diploma -
R. Nelson Snider High School
Fort Wayne, IN06-2001
Skills
- Customer Relationship Management
- Schedule Management
- Employee Development
- Staff Training
- Problem Resolution
- Employee Scheduling
- Team Leadership
Certification
- Serv Safe certified
Accomplishments
- "Rising Star Award" given by the CEO of the company for the positive impact made with the staff and hotel in 2023
Timeline
General Manager
Springhill Suites By Marriott Fort Wayne North
11.2024 - Current
Assistant General Manager
Springhill Suites By Marriott Fort Wayne North
06.2019 - 11.2024
Executive Housekeeping Manager
Fairfield Inn Southwest
06.2016 - 06.2019
Daycare Assistant
Aunt Carrie's Daycare
01.2013 - 01.2017
Dietary Aide
Golden Years Assisted Living Facility
09.2012 - 03.2013
- Serv Safe certified
High School Diploma -
R. Nelson Snider High School
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