Consuela Moore

Work History

America's Pharmacy Source

05.2022 - 11.2024

Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Answered telephones and provided information about order status, pharmacy hours and pharmacy procedures.
Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Updated computer system with current customer, payment and inventory information.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Managed approximately 30 incoming calls, emails and faxes per day from customers.

H&r Block

12.2021 - 04.2022

Served as a liaison between upper management and team members, effectively communicating organizational expectations while advocating for associate needs when necessary.
Organized ongoing training programs for associates to help them stay informed about industry trends and best practices.
Established streamlined processes for task delegation, enabling timely completion of responsibilities while reducing workload burdens on individual team members.
Optimized resource allocation by regularly reviewing project requirements and reallocating resources based on changing priorities or constraints.
Empowered associates through skill-building workshops that led to increased confidence and proficiency in their roles.
Managed approximately 30 incoming calls, emails and faxes per day from customers.

Quality Inn and Conference Center

04.2010 - 12.2018

Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Managed approximately 30 incoming calls, emails and faxes per day from customers.

Comfort Inn & Suites

11.2003 - 10.2010

Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Provided exceptional customer service for a positive guest experience, resulting in repeat business.
Collected room deposits, fees, and payments.
Balanced hotel accounts and resolved discrepancies.
Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Managed approximately 30 incoming calls, emails and faxes per day from customers.