Consuela Robinson
Kathleen,United States
Summary
Working with others and enjoying multi -channel interactions. My work experience includes but is not limited to customer service, call center, management, health education, case management and health problem development. .Proven ability as an independent problem-solver, negotiator and in follow-through to meet deadlines.
Overview
21
21
years of professional experience
Work History
Health Information Management
Atrium Health Navicent
Macon, Georgia, United States
09.2022 - Current
- Responsible for responding to requests for patients health information ensuring compliance with all regulatory standards to include HIPAA
- Responsible for the receipt, scanning, indexing of medical record documents into the hospital's electronic medical record (EMR) in a timely and accurate manner
- Demonstrate competency in the following areas: prepares medical records for scanning, prepares batch cover sheets, does quality review, uploads and accepts batches for completeness
- Actively participates in performance improvement and continuous quality improvement activities
- Indexes documents to the correct patient level, correct level, and correct document level.
Health Analyst
Natural Health Therapies
, United States
07.2017 - Current
- Working to provide care for patients seeking good health
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
- Communicated with vendors regarding back order availability, future inventory and special orders
- Greet customers entering the store to ascertain what each customer wanted or needed
- Evaluation and ongoing follow up to keep patient on track and symptom free
- Computer online transactions
- Educated people on the health benefits of different herbs
- Receive great customer service comments from most of customers
- Perform Bio Feed Test on Clients.
Assistant Manager
The Allstate Corporation
, United States
08.2014 - 06.2017
- In charge of office management
- Marketing to prospects through mail and phone calls
- Answering phone, processing payments, doing quotes and completing all applications in the office
- Handled incoming calls from agents, responding to inquires, responding to problems
- Provided quotes and executed on-line policy changes and issue new business
- Collaborated with team members to share product information and build associate knowledge
- Served as supervisor earning recognition from management for leadership ability
- Setting appointments in outlook, working cancel log on a weekly basis to ensure customer retention
- Reconciling remit reports with daily deposit, being a liaison between the customer, different.
Property Manager Assistant
Belle Rive Condos
, United States
11.2012 - 02.2014
- Handle record keeping, reporting, rental revenue, delinquencies, late notices, evictions
- Managed customer service, resident relations, maintenance department practices, vendor relations, marketing and leasing
- Responded to all field e-mails on a daily basis; and update all collection and eviction accounts on a daily basis
- Managed to scan and save all collection and eviction documents.
Independent Contractor
Live Ops
, United States
08.2008 - 06.2012
- Place outbound consultative calls to the existing customers for cross-selling new or complementary solutions
- Answer telephone inquiries from customers regarding the status of units and other service issues
- Computer transactions.
Medical Information Specialist
Medical Supply Company MSC
, United States
08.2006 - 08.2011
- Educated coders, medical staff and IT personnel about the differences between the classification of diseases and procedures in ICD-10, format of code sets, and the benefits and impact of ICD-10 implementation on users and day to day
- Resent EOB Denials by giving correct HCPCS or CPT codes for maximum reimbursement
- Supervised Medical Coders to ensure 100% accuracy in claims submitted for reimbursement
- Created and updated Excel sheets with current codes as a quick reference guide for department use.
BMC /Reimbursement Coding Specialist
Baptist Medical Hospital
, United States
07.2003 - 06.2005
- Code and abstracts ICD-9-CM and CPT-4 on inpatient and outpatient, surgical ancillary and Emergency Department records
- Assist and coordinate with physicians, nurse hospitalist, utilization review and other care providers on coding and documentation Ensure the correct ICD-9-CM codes are assigned and DRG optimization is in accordance with UHDDS
- Performed chart audits and identified deficiencies
- Scanned inpatient and outpatient chart into the CDR, by using the Computerized Scanning System
- Manage functions of Quality Improvement, Utilization Review and Infectious Control
- Help lead multi-disciplinary team to educate and facilitate the implementation of the prospective payment system.
Education
BS - Health Information Management
Florida Agricultural and Mechanical University
01.2003
Skills
- Customer Service Oriented
- Customer Service
- ICD
- Incoming Calls
- Encoder
- CPT
- CPT-4
- Collection Scanning
- Health Benefits
- Claims
- Payments
- Reconciling
- Audit
- Audits
- Office Management
- Utilization Review
- Coding
- ICD-9
- Leasing
- Database
- Natural
- Call Detail Record
- CDR
- BMC Liaison
- Marketing
- Retail Sales
- Inventory
- Case Management
- Outpatient
- Maintenance Documentation
- Excel
- Microsoft Word
- Patient Care
- Customer Support/Service
- Health Plan
- Analysis Skills
- Telephone Skills
- Leadership
- Customer Retention/Renewal
- Property Management
- Past Due Accounts
- Detail Oriented
- On Call
- Financial Operations
- Revenue/Sales Reporting
- Customer Service Management
- Resolve Customer Issues
- Cross-Selling
- Medical Records
- ICD-10
- Current Procedural Terminology (CPT)
- Reimbursement
- Medical Coding
- ICD-9-CM
- Diagnosis-Related Group (DRG)
- Outpatient Care
- Health Information Management
- Electronic Medical Records
- Performance Management
- HIPAA (Health Insurance Portability and Accountability Act)
- Maintain Compliance
- Time Management
- Hospital
- Regulatory Compliance
- Quality Management
Work Authorization
United States
Personal Information
Title: Health Analyst
Languages
English - Intermediate
Timeline
Health Information Management
Atrium Health Navicent
09.2022 - Current
Health Analyst
Natural Health Therapies
07.2017 - Current
Assistant Manager
The Allstate Corporation
08.2014 - 06.2017
Property Manager Assistant
Belle Rive Condos
11.2012 - 02.2014
Independent Contractor
Live Ops
08.2008 - 06.2012
Medical Information Specialist
Medical Supply Company MSC
08.2006 - 08.2011
BMC /Reimbursement Coding Specialist
Baptist Medical Hospital
07.2003 - 06.2005
BS - Health Information Management
Florida Agricultural and Mechanical University
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