Summary
Overview
Work History
Education
Skills
Timeline
Generic

Consuela Tiggs

Kennesaw,USA

Summary

Dedicated healthcare professional with over 20 years of experience in dynamic environments, adept at organizing patient charts, preparing examination rooms, and facilitating diagnostic processes through precise laboratory testing and medication administration. Strong commitment to delivering informed patient care while maintaining administrative excellence and confidentiality in all interactions. Proficient in healthcare procedures and patient assistance, leveraging exceptional organizational skills to enhance office operations and support optimal patient experiences. Extensive knowledge of medical terminology and clinical protocols fosters seamless coordination and effective communication with patients.

Overview

31
31
years of professional experience

Work History

Retail Sales Executive

Kohls
10.2023 - Current
  • Leveraged strong interpersonal skills to build relationships with customers and vendors alike.
  • Utilized effective communication skills to resolve customer complaints quickly and efficiently.
  • Demonstrated ability to manage customer relationships, identify opportunities and close sales.
  • Conducted regular performance reviews to ensure compliance with company standards.
  • Analyzed market trends to develop competitive pricing strategies that increased revenue and margins.
  • Identified areas of improvement in existing processes and developed solutions to optimize operations.
  • Performed daily store audits for cleanliness, safety and security compliance standards.
  • Proficient in point-of-sale systems, inventory tracking and merchandising techniques.
  • Ensured the highest level of customer satisfaction by providing personalized service.
  • Maintained a thorough knowledge of all products, services, and pricing to deliver accurate customer service.
  • Created and maintained an organized and efficient work environment.
  • Maintained clean, sanitized and organized sales floor to meet visual and operational standards.
  • Implemented innovative strategies to increase sales and improve customer satisfaction.
  • Reviewed and interpreted financial and operational reporting to meet sales goals.
  • Leveraged comprehensive product knowledge to provide solution-oriented, friendly service to customers.
  • Assessed customer needs by listening to cues and recommending products.
  • Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
  • Greeted customers and ascertained what each customer wanted and needed.
  • Answered questions regarding store and merchandise.
  • Arranged and display merchandise to promote sales.
  • Cleaned shelves, counters, and tables.
  • Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
  • Opened and closed cash registers, balanced cash drawers, and made deposits.
  • Watched for and recognized security risks and thefts.
  • Exchanged merchandise for customers and accepted returns.
  • Bagged and packaged purchases and wrapped gifts.
  • Sold merchandise, completed contracts, and arranged for delivery.
  • Prepared sales slips and sales contracts.
  • Managed staff of 10+ employees; trained new hires on product knowledge and sales techniques.
  • Developed and implemented strategies to increase store traffic, improve customer service and maximize profits.

Director/Teacher Coordinator

Mrs.T Learning Center
03.2012 - 11.2023
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Designed curriculum materials for special education students, facilitating inclusive learning.
  • Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
  • Enhanced literacy skills with targeted reading programs.
  • Promoted digital literacy by integrating technology into curriculum.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
  • Improved student engagement by incorporating interactive learning technologies into lesson plans.
  • Pioneered sustainability project that educated students on environmental issues and solutions.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Enhanced students' critical thinking and problem-solving skills through project-based learning.
  • Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
  • Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.
  • Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
  • Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
  • Created and developed lesson plans to meet students' academic needs.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Developed and implemented classroom routines to address varying student needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Fostered student curiosity and interest through creative hands-on activities.

Medical Assistant

GI Specialist of Ga.
06.2005 - 03.2012
  • Cleaned treatment rooms and medical instruments, complying with infection control standards.
  • Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
  • Stocked supplies and instruments for examination rooms.
  • Supported physicians in examinations, procedures, and diagnostic tests.
  • Scheduled appointments and maintained patient records.
  • Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
  • Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
  • Triaged patients and performed vital checks for patient flow facilitation.
  • Assisted in medical record keeping and filing, including patient registration and scheduling appointments.
  • Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures.
  • Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
  • Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.
  • Conducted pre-authorizations and referrals to meet third-party insurer requirements.
  • Worked interdependently with other professionals to provide quality health care to patients.
  • Obtained patient medical histories for inclusion in records.
  • Monitored supply inventory for low stock and worked with staff to reorder.
  • Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes.
  • Maintained medical equipment and instruments according to established protocols.
  • Instructed patients on proper medication use and storage techniques based on doctor's orders.
  • Educated patients about their conditions and treatments.
  • Maintained inventory of sterile supplies used in exams or treatments throughout the office.
  • Provided post-operative care instructions to patients after surgery or other medical procedures.
  • Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
  • Provided patient education and post-visit care instructions to foster care continuum.
  • Obtained medical information and measured vital signs, weight, and height.
  • Scheduled appointments for patients.
  • Performed general office duties, such as answering telephones, taking dictation, and completing insurance forms.

Medical Office Assistant

Atlanta Gastroenterology Associate
05.1999 - 03.2004
  • Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
  • Documented medical data in patient charts, facilitating accurate records.
  • Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
  • Cleaned treatment rooms and medical instruments, complying with infection control standards.
  • Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
  • Stocked supplies and instruments for examination rooms.
  • Supported physicians in examinations, procedures, and diagnostic tests.
  • Scheduled appointments and maintained patient records.
  • Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
  • Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
  • Triaged patients and performed vital checks for patient flow facilitation.
  • Assisted in medical record keeping and filing, including patient registration and scheduling appointments.
  • Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.
  • Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures.
  • Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
  • Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.
  • Conducted pre-authorizations and referrals to meet third-party insurer requirements.
  • Worked interdependently with other professionals to provide quality health care to patients.
  • Obtained patient medical histories for inclusion in records.
  • Monitored supply inventory for low stock and worked with staff to reorder.
  • Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes.
  • Maintained medical equipment and instruments according to established protocols.
  • Instructed patients on proper medication use and storage techniques based on doctor's orders.
  • Educated patients about their conditions and treatments.
  • Maintained inventory of sterile supplies used in exams or treatments throughout the office.
  • Provided post-operative care instructions to patients after surgery or other medical procedures.
  • Provided patient education and post-visit care instructions to foster care continuum.
  • Transcribed dictated reports from physicians into electronic health records system accurately and efficiently.
  • Obtained medical information and measured vital signs, weight, and height.
  • Scheduled appointments for patients.
  • Recorded patients' medical history, vital statistics, and information such as test resulted in medical records.
  • Performed general office duties, such as answering telephones, taking dictation, and completing insurance forms.

Medical Assistant

Drs Kim and Thitaram
03.1996 - 07.1998
  • Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements. accurately and reported any abnormalities to the supervising physician.
  • Documented medical data in patient charts, facilitating accurate records.
  • Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
  • Cleaned treatment rooms and medical instruments, complying with infection control standards.
  • Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
  • Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
  • Stocked supplies and instruments for examination rooms.
  • Supported physicians in examinations, procedures, and diagnostic tests.
  • Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
  • Triaged patients and performed vital checks for patient flow facilitation.
  • Assisted in medical record keeping and filing, including patient registration and scheduling appointments.
  • Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.
  • Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures.
  • Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
  • Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.
  • Conducted pre-authorizations and referrals to meet third-party insurer requirements.
  • Worked interdependently with other professionals to provide quality health care to patients.
  • Obtained patient medical histories for inclusion in records.
  • Monitored supply inventory for low stock and worked with staff to reorder.
  • Assisted with minor surgical procedures such as suturing wounds or removing foreign bodies from skin surfaces following aseptic technique principles.
  • Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes.
  • Maintained medical equipment and instruments according to established protocols.
  • Instructed patients on proper medication use and storage techniques based on doctor's orders.
  • Educated patients about their conditions and treatments.
  • Maintained inventory of sterile supplies used in exams or treatments throughout the office.
  • Provided post-operative care instructions to patients after surgery or other medical procedures.
  • Provided patient education and post-visit care instructions to foster care continuum.
  • Scheduled appointments for patients.
  • Helped physicians examined and treated patients, handing them instruments, and materials and performing such tasks as giving injections and removing sutures.
  • Prepared treatment rooms for patient examinations, kept rooms neat, and clean.

Teacher

Childcare Network
07.1994 - 07.1996
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
  • Increased parental involvement in students' education by organizing regular communication and events.
  • Utilized data-driven instruction to tailor lessons for improved academic performance.
  • Guided students through college application process, increasing number of students accepted into their first-choice institutions.
  • Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Created lessons and online testing materials to facilitate remote learning.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Improved students' analytical skills by introducing state-of-the-art computer program technologies.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Designed curriculum materials for special education students, facilitating inclusive learning.
  • Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
  • Enhanced literacy skills with targeted reading programs.
  • Promoted digital literacy by integrating technology into curriculum.

Education

Medical Assistant Certificate -

Medix
07.1995

High School Diploma -

Marietta High School
Marietta, GA
05-1993

Skills

  • Patient care coordination
  • Vital sign monitoring
  • CPR
  • First aid
  • Customer service
  • Behavior management
  • Student supervision
  • Behavior monitoring
  • Vehicle inspection
  • Disability awareness
  • Child safety awareness
  • Caring and responsible
  • Driver support
  • Special needs support
  • Health and safety
  • Special needs care

Timeline

Retail Sales Executive

Kohls
10.2023 - Current

Director/Teacher Coordinator

Mrs.T Learning Center
03.2012 - 11.2023

Medical Assistant

GI Specialist of Ga.
06.2005 - 03.2012

Medical Office Assistant

Atlanta Gastroenterology Associate
05.1999 - 03.2004

Medical Assistant

Drs Kim and Thitaram
03.1996 - 07.1998

Teacher

Childcare Network
07.1994 - 07.1996

Medical Assistant Certificate -

Medix

High School Diploma -

Marietta High School

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