Consuela Washington

Back Office Lead Medical Assistant

Northside Hospital Atlanta

Atlanta , GA

04.2016 - Current

Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Managed front office operations, including scheduling patient appointments and managing patient records.
Incorporated outside records into charts and EHR.
Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
Assisted back office patient processes to reduce office wait times.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Maintained accurate records of test results, diagnoses and treatments given to each patient.
Cleaned and maintained medical equipment following procedures and standards.
Reviewed patients' medical histories prior to their visits to ensure accuracy of information provided by the physician.
Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
Responded to patient callbacks and phone-in prescription refill requests.
Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Ensured that all medical supplies were adequately stocked in the examination rooms.
Measured vital signs and took medical histories to prepare patients for examination.
Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
Communicated effectively with patients regarding their health concerns or questions about treatment options.
Organized charts, documents and supplies to maintain team productivity.
Scheduled appointments for patients via phone and in person.
Set up, cleaned and stocked examination rooms with medical supplies.
Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
Responded quickly and efficiently to emergency situations within the healthcare facility.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
Administered medications under physician's supervision.
Positioned patients properly during examination or treatment for comfort and safety.
Contacted pharmacies to submit and refill patients' prescriptions.
Communicated with pharmacies for prescription refills on behalf of supervising physician.
Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
Assisted with customer requests and answered questions to improve satisfaction.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Summary

Overview

Work History

Back Office Lead Medical Assistant

Education

Some College (No Degree) - Medical Assistant

Skills

Certification

Timeline

Back Office Lead Medical Assistant

Some College (No Degree) - Medical Assistant

Similar Profiles

Jennifer FlanaganJennifer Flanagan

Stephanie NixStephanie Nix

EVE LUDYEVE LUDY

Devona RileyDevona Riley

Christina CoatesChristina Coates