Detail oriented and well-organized Strong analytical, interpreting, trend analysis and statistical application skills Proficient in Microsoft Office (Word, Excel, Access, PowerPoint) Exemplary communication and interpersonal skills Strong ability to multitask, apply patience and knowledge to all situations Powerful telephone skills, able to establish immediate trust and confidence Highly professional and effective decision maker, Good problem-solving attitude Excellent internal/external relations skills Persistent, patient, and sensitive to customer’s needs and apprehensions Strong ability to work separately or as team member in the absence of supervision