Consuella Welch
Nathalie,VA
Summary
Excellent customer service and conflict management skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Nursing
Public Partnership LLC /Percy Crews
Nathalie, VA
01.2018 - Current
- Assist with daily medications, hygiene, and meal choices for diabetic.
- Astute observation skills Transport to medical appointments, grocery shopping, and pharmacy.
- Light housekeeping Medicine prep for the weekly meds.
Service Facilitator
Personal Home Care Inc.
South Boston, VA
09.2019 - 06.2020
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
- Educated potential participants on available services and processes to engage in program.
- Collaborated on program operations with Penny Treloar, including offering feedback from participants and improvement recommendations.
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Coordinated referrals and direct support for CD clients.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Handled mutiple calls per day to address customer inquiries and concerns.
- Increased client base by 50% with 6 months
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Clerk/Timekeeper
Austin Industries
, NC
01.2015 - 01.2017
- Handled all employees hiring paperwork (I-9’s, tax forms) and send to appropriate departments for processing.
- Communicate with employees and management on daily basis to ensure safe and efficient environment for all involved.
- Maintained computerized file and inventory of all time keeping records, employee files, tool inventory parts, etc.
- Work independently on projects for client, and project manager.
- Created crew charts for better tracking of employee’s job site location on site on excel spreadsheet.
- Accurate details of daily site tracking logs for scheduling of projects.
- Coordinate site delivery & pick up of rentals.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed employee W-9 and I-9 forms and managed benefits and leave time.
Office Manager
L-Con Contractors
Baldwin, Louisiana
01.2010 - 01.2011
- Schedule job fairs, & interview applicants for direct hire for direct hire.
- Maintain accurate records computerized and paper files.
- Data entry of all site employees’ personal information Arrange for subcontractor when needed.
- Account for all MSD sheets with materials on site.
- Manage site financial accounts.
- Issues PO’s and field checks for site.
- Maintained accurate time records of all site employees’.
Education
Diploma -
Halifax County High School
South Boston, VAAssociate Degree - Applied Science minor Human Services
Southside Virginia Community College
2004
Skills
- Organizational Skills
- Planning And Coordination
- Supervision
- Responsible
- Computer Skills
- Detail-Oriented
- Organization And Time Management
Timeline
Service Facilitator
Personal Home Care Inc.
09.2019 - 06.2020
Nursing
Public Partnership LLC /Percy Crews
01.2018 - Current
Clerk/Timekeeper
Austin Industries
01.2015 - 01.2017
Office Manager
L-Con Contractors
01.2010 - 01.2011
Diploma -
Halifax County High School
Associate Degree - Applied Science minor Human Services
Southside Virginia Community College
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