Consuelo Alonzo
San Antonio,TX
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Team Leader
Conn's Home Plus
04.2020 - 01.2024
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
CSR
Conns Home Plus
04.2011 - 04.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
Education
High School Diploma -
Eagle Pass High School
Eagle Pass, TXSkills
- Cash Handling
- Coaching
- Shift Scheduling
- Team Supervision
- Mentoring
- Teamwork and Collaboration
- Expectation Setting
- Coaching and Mentoring
- Service Level Agreements
- Giving Constructive Feedback
- Team Check-Ins
- Problem-Solving
- Team Motivation
Accomplishments
I was always recognized as always being professional and responsible at my duties and completing tasks in a timely manner.
Languages
English
Full Professional
Spanish
Full Professional
Affiliations
- I like to meet new people. Share my knowledge and always open to feedback.
Timeline
Team Leader
Conn's Home Plus
04.2020 - 01.2024
CSR
Conns Home Plus
04.2011 - 04.2020
High School Diploma -
Eagle Pass High School
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