Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Consuelo Doyle

Mesa,AZ

Summary

Dynamic Health Unit Coordinator with proven expertise in workflow coordination and patient scheduling at Valleywise Health. Recognized for enhancing inter-departmental communication and optimizing medical records management. Skilled in HIPAA compliance and committed to delivering exceptional patient care through professionalism and critical thinking. Certified in CPR/AED, ensuring safety and well-being in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Health Unit Coordinator

Valleywise Health
09.2022 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Responded to patient call lights to expedite appropriate follow-through.
  • Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
  • Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
  • Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
  • Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
  • Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
  • Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
  • Provided concierge service to assist patients and families and direct them to available resources.
  • Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
  • Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
  • Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
  • Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
  • Streamlined administrative processes by implementing new organization systems for physical and digital documents.
  • Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
  • Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
  • Supported patient discharge process, ensuring timely and organized transition from hospital to home care or rehabilitation facilities.
  • Facilitated timely response to patient emergencies by coordinating with nursing staff and ensuring immediate communication with medical personnel.
  • Optimized scheduling of medical procedures for improved patient flow by meticulously managing doctors' calendars and patient appointments.

Health Unit Coordinator

Ramsey County Care Center
09.2020 - 07.2022
  • Enhanced inter-departmental communication by serving as liaison between health unit and other hospital departments, ensuring cohesive patient care.
  • Improved accuracy of medical records by diligently entering patient information and updating charts to ensure up-to-date healthcare data.
  • Increased department efficiency by organizing and maintaining stock of medical supplies, ensuring readiness for patient care needs.
  • Coordinated with multiple healthcare professionals to assemble patient care plans, enhancing quality and continuity of care.
  • Communicated with patients, ensuring that medical information was kept private.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
  • Optimized scheduling of medical procedures for improved patient flow by meticulously managing doctors' calendars and patient appointments.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.

Nursing Assistant

Ramsey County Care Center
12.2011 - 09.2020
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Documented care actions by completing records and logs in medical software system.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Implemented stress-reduction techniques, enhancing patient well-being and recovery experiences.
  • Contributed to decrease in patient readmission rates with thorough post-discharge instructions and follow-up.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Documented patient information and care activities in electronic health record.

Education

Community Health Education

Normandale Community College
Minneapolis, MN
05-2017

Skills

  • Critical thinking
  • Professionalism and ethic
  • Workflow coordination
  • Multidisciplinary team collaboration
  • Medical records management
  • Patient scheduling expertise
  • HIPAA compliance
  • Epic systems
  • Certified in CPR/AED

Languages

Spanish
Native or Bilingual

Timeline

Health Unit Coordinator

Valleywise Health
09.2022 - Current

Health Unit Coordinator

Ramsey County Care Center
09.2020 - 07.2022

Nursing Assistant

Ramsey County Care Center
12.2011 - 09.2020

Community Health Education

Normandale Community College

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