Consuelo Guzman-Dinnerman
Richfield,NC
Summary
Administrative professional with extensive experience in financial planning and customer service at Narco Freedom. Proven track record in payroll management and report generation, delivering accurate and detail-oriented results. Trilingual with advanced Microsoft Excel skills, adept at multitasking and enhancing operational efficiency.
Overview
11
11
years of professional experience
Work History
Admin
Tax Preparation office
03.2022 - 06.2024
- Small business
- Customer Service
- Input paper trail client lists and documents into Excel for an efficient way to ensure a workload for tax season.
- Reviewed that the client had appropriate documentation for a tax preparer.
- Calculated invoice amount for preparer's services
- Collected and tracked payments for services from clients.
- Validated direct deposit information for tax refunds.
- Answer phone calls and offer great customer service.
Admin • Accounts Receivable
Chariots of Fire Transportation
11.2015 - 07.2017
- Ensure that all contracts reflect accurate pricing for private transportation.
- Collected payment before the service date.
- Managed driver's schedule for over 10 personnel.
- Researched clients' preferences to ensure a comfortable and luxurious drive from pick up to drop off.
- We tracked new incoming clients and returning clients' financial details and utilized Excel pivot tables.
- Answering phone calls and offering great customer service.
Admin • Office Manager
Narco Freedom
07.2013 - 09.2015
- Managed staff payroll
- Delivered monthly analysis report of patient's recovery progress.
- Presented personalized financial and treatment plans for each patient.
- Delegated daily work for staff.
- Tracked office inventory and patient reports utilizing Excel for upper management.
- Answer phone calls and client service for each patient and employee of the company.
Education
Associate of Arts - Business Administration
Alison College
04-2025
Certified Bookkeeping Professional - Bookkeeping
Inuit Acdemay
San Francisco, CAB.S. - Chemistry and Mathematics
New York University
New York, NYCertificate - Accounting
Queensborough Community College
Queens, NYSkills
- Microsoft Office
- Scheduling and planning
- Customer service
- Trilingual
- Financial planning
- Multi-tasking
- Detail-oriented
- Experience customer service
- Microsoft Excel
- Customer service
- Bookkeeping
- 80 wpm typing speed
- Data entry
- Analytical thinking
- Timesheet processing
Affiliations
- Hobbies are gardening, reading, and fishing with my daughter. I enjoyed the outdoors and nature. I also enjoy reading and going out to the movies with my family and friends.
Languages
Spanish
Native/ Bilingual
French
Professional
Italian
Professional
Accomplishments
- I helped establish a consistency in Narco Freedom. By helping the company improve its systems and encouraged more detail-oriented programs via Microsoft Excel.
References
References available upon request.
Timeline
Admin
Tax Preparation office
03.2022 - 06.2024
Admin • Accounts Receivable
Chariots of Fire Transportation
11.2015 - 07.2017
Admin • Office Manager
Narco Freedom
07.2013 - 09.2015
Associate of Arts - Business Administration
Alison College
Certified Bookkeeping Professional - Bookkeeping
Inuit Acdemay
B.S. - Chemistry and Mathematics
New York University
Certificate - Accounting
Queensborough Community College
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