Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Conswalla Kimble

Charlotte,NC

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Deposit Services Representative

VXI Global Solutions LLC
08.2024 - Current
  • Maintained up-to-date knowledge of banking regulations, policies, and best practices to provide informed assistance to customers.
  • Streamlined account opening procedures, resulting in reduced wait times for customers.
  • Collaborated with team members to resolve complex customer inquiries and issues promptly.
  • Provided exceptional customer service, fostering long-lasting relationships and repeat business from clients.

Custom Apparel Associate

Self Employed
02.2018 - Current

Assists with the day-to-day tasks of custom apparel production, such as checking orders, folding and counting, and helping with screen printing, vinyl printing receiving customize order processing of orders Production assistants should be motivated, organized, and able to stand for long periods of time.

Group Leader

RISE After School Program
08.2023 - 05.2024
  • Maintain a safe and exciting atmosphere for students that are enrolled in Rise
  • Present activities and curriculum in a way that keeps students engaged and participating
  • Know the expectations that Rise has for students and ensure that students are adhering
  • Love, value, engage, and when necessary redirect students at all times during the program
  • Build positive and appropriate relationships with students
  • Tutor students during Classroom Connections
  • Ensure that spaces are kept clean and organized
  • Implement the daily curriculum as provided by the Site Leader and/or Program Coordinator
  • Assume any other duties as assigned by the Rise leadership team

Supervisor

Prospect Airport Services
03.2024 - 07.2024
  • Oversee current operations
  • Implement company culture, values, and policies
  • Oversight of a complex airport operation and follow through on employee accountability
  • Assist in oversight of station administration, employee development, and leadership staffing

Resident Manager

ResCare Community Living
06.2021 - 05.2022
  • Supervises the provision of assistance to person(s) served in order to promote their physical, social, and psychological well being
  • Monitors and ensures staff follow agency procedures to promote optimum safety practices to provide a safe environment
  • Monitors and ensures staff follows agency procedures to promote optimum health care and behavior supports
  • Monitors and ensures staff completes all documentation as required to ensure quality services
  • Supervises staff interactions with person(s) served and support staff to promote the rights of the person(s) served to achieve enhanced quality of life
  • Ensure MSDS (material data safety sheets) are present for all supplies/chemicals as applicable for assigned service sites
  • Conducts timely performance reviews
  • Maintains a work environment that supports dignity and fair treatment of staff
  • Participates in recruitment, ensures vacancies are filled in a timely manner, and participates in all hiring and termination decisions for assigned locations
  • Ensures that staff is deployed appropriately, and that staffing ratios are in compliance with regulatory and service plan requirements
  • Prepares and posts schedules in a timely manner, and efficiently utilizes staff
  • Oversees staff training and orientation and maintains records
  • Reviews and provides feedback on all staff documentation, including time and attendance, requests for time off, etc
  • Ensure staff is properly trained on MSDS for chemicals/supplies
  • Serves as a positive role model and supports development of staff
  • Conducts staff counseling and corrective action including work improvement plans and follow-up
  • Ensures applicable OSHA compliance standards are met and all related training occurs
  • Documents training and compliance in accordance with ResCare and regulatory requirements
  • Implements systems for disposal, collection and storing of medical waste
  • Provides timely and appropriate feedback and oversight on staff documentation, including daily progress notes, data sheets, and incident reports
  • Ensures that each person served has an activity schedule developed and implemented
  • Oversees implementation of services outlined in person(s) served service plan
  • Oversees implementation of and compliance with audit systems
  • Observes the implementation of client rights and coaches' staff on choice issues such as possessions, use of money, and church preferences
  • Assists with the review and tracking of incident and accident reports
  • Responds to emergencies for person(s) served
  • Participates as needed with investigations involving persons served and employees at assigned service site(s)
  • Monitors labor hours and ensures assigned service site(s) are operating within budgetary guidelines
  • Ensures timely submission of trust fund requests, receipts, and related financial documentation
  • Ensures a safe work environment to minimize worker's compensation injuries and financial expenditures
  • Responsible for timely reporting of all service site injuries and assist with the management of claims
  • Monitors service site expenses relative to budgets
  • Trains staff on financial and administrative controls
  • Other duties as assigned

Lead Teacher

Childcare Network
02.2019 - 04.2020
  • Responsible for the daily functions and supervision of assigned classroom
  • Understands and implements all polices and best practices
  • Understands and implements all local state and national regulations regarding care and health and safety of children
  • Successfully implements lesson plans and daily classroom schedule
  • Classroom environment designed to foster children's confidence in learning and the ability to explore creatively
  • Maintain a clean classroom consistent with health and safety standards
  • Work in partnership with colleagues to maintain clean common areas and playgrounds
  • Observe each child to help them improve their social competencies and build self-esteem
  • Track children's ongoing progress and development to assess their needs individually
  • Guide children to develop their artistic and practical capabilities
  • Organize safe and well supervised lunch, nap, and snack hours
  • Foster strong relationships with children and their families
  • Attend all required staff meetings, trainings, and school functions
  • Help with school opening and closing procedures as assigned

Shift Manager

Papa John's
12.2018 - 03.2019
  • Provide quality products to our customers by ensuring each delivered product meets Papa John's standards and accurately reflects the customer's order
  • Professionally and promptly respond to all customer concerns or issues
  • Solicit customer feedback, share feedback with team, and use feedback to improve restaurant operations and build brand loyalty
  • Communicate, train and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook
  • Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and communicate performance expectations
  • Document performance issues and take appropriate disciplinary action, up to and including termination
  • Ensure entire team is quality and customer focused and build an atmosphere of teamwork, energy and fun
  • Manage sales goals against budget and prior year by providing prompt and friendly customer service; building check averages through team member product training and sales execution
  • Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community

Store Associate

Bargain Hunt
09.2016 - 08.2017
  • Provide quick, friendly and knowledgeable customer service, which includes greeting every customer
  • Perform register transactions in a friendly and timely manner while maintaining accuracy
  • Assist in merchandising, display maintenance and organization of sales floor and stock room
  • Communicate effectively with customers and team members in a professional, positive and courteous manner
  • We are a one of a kind shopping experience
  • Ability to sell, compliment the customer, and build rapport
  • Encourage our customers to shop our low prices and enjoy the thrill of the hunt!

Server/Cashier

Midnight Diner
05.2016 - 04.2017
  • Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
  • Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies
  • Helps patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
  • Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
  • Keeps kitchen staff informed by noting timing of meal progression
  • Serves orders by picking up and delivering patrons' choices from bar and kitchen; delivering accompaniments and condiments from service bars
  • Responds to additional patron requirements by inquiring of needs; observing dining process
  • Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
  • Concludes dining experience by acknowledging choice of restaurant; inviting patrons to return
  • Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host person; returning change or credit card and signature slip to patrons
  • Contributes to team effort by accomplishing related results as needed

Residential Counselor

Echelon care
06.2016 - 11.2016
  • Responsible for helping with activities of daily living, such as tooth brushing, showering and cooking, and arranging and transporting residents to appointments
  • Looking after to make sure consumers don't harm self or others

Cashier/Customer Service

Total Wine & More
11.2015 - 12.2015
  • Move customers through register lanes quickly and courteously
  • Maximize customer loyalty
  • Build strong relationships and demonstrate an energetic presence
  • Resolve guest concerns in a friendly, helpful manner
  • Take ownership for store cleanliness

Customer Service/Call Center lead

Optum Health
10.2014 - 07.2015
  • Answer calls and respond to emails
  • Handle customer inquiries telephonically
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Update existing customer information
  • Process orders and forms
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports

Customer Service

Wal-Mart
10.2011 - 12.2014
  • Provided superior customer service
  • Maintained cleanliness of work area
  • Operated cash register
  • Balanced drawer at the beginning and end of each shift
  • Stocked freezer, candy, grocery products
  • Prepared sandwich and deli trays
  • Able to work in multiple departments
  • Demonstrated problem solving skills

Lead Teacher

Helen open arms childcare
04.2008 - 12.2013

Housekeeping

Eurest Services
05.2011 - 10.2011
  • Provided superior customer service
  • Cleaned 2-3 office buildings per day
  • Worked positively in a team environment

Rides Associate

Carowinds Amusement Park
06.2008 - 07.2010
  • Provided superior customer service
  • Trained to operate 7 rides
  • Able to transition to different stations

Education

Diploma - High school Adult Program

Central Piedmont Community College
Charlotte, NC

med -

Kaplen College
Charlotte, NC

Skills

  • Sign Language
  • Supervising Experience
  • Food Service
  • Shift Management
  • Key Holder
  • Special Needs
  • Training & Development
  • Early childhood education
  • Classroom management
  • Childcare
  • Teaching
  • Budgeting
  • Customer service
  • Recruiting
  • Cooking
  • Restaurant experience
  • Cash register
  • Merchandising
  • Computer skills
  • Group home
  • Time management
  • Communication skills
  • Basic math
  • Experience with children
  • Mentoring
  • Leadership
  • Guest services
  • Serving
  • Financial auditing
  • Driving
  • Payroll
  • Cash handling
  • Hospitality
  • Hotel experience
  • Front desk
  • Research
  • Tutoring
  • Working with people with autism
  • Microsoft Office
  • OPERA
  • Organizational skills
  • Team management
  • Management
  • Sales
  • Phone etiquette
  • Upselling strategies
  • Promotions coordination
  • Clothes folding
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Store operations
  • Team building
  • Purchase Orders
  • Conflict Resolution
  • Professionalism
  • Time management abilities
  • Order Fulfillment
  • Upselling techniques
  • Display design
  • Manage inventory
  • Organization
  • Styling advice
  • Strong interpersonal skills
  • Store maintenance
  • Returns management
  • Customer relations management
  • Issue refunds
  • Exchange coordination
  • Damaged goods returns
  • Operate cash registers
  • Merchandise products
  • Money Management
  • Point of sale systems

Certification

  • Driver's License
  • First Aid Certification
  • Guard Card
  • CPR Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Deposit Services Representative

VXI Global Solutions LLC
08.2024 - Current

Supervisor

Prospect Airport Services
03.2024 - 07.2024

Group Leader

RISE After School Program
08.2023 - 05.2024

Resident Manager

ResCare Community Living
06.2021 - 05.2022

Lead Teacher

Childcare Network
02.2019 - 04.2020

Shift Manager

Papa John's
12.2018 - 03.2019

Custom Apparel Associate

Self Employed
02.2018 - Current

Store Associate

Bargain Hunt
09.2016 - 08.2017

Residential Counselor

Echelon care
06.2016 - 11.2016

Server/Cashier

Midnight Diner
05.2016 - 04.2017

Cashier/Customer Service

Total Wine & More
11.2015 - 12.2015

Customer Service/Call Center lead

Optum Health
10.2014 - 07.2015

Customer Service

Wal-Mart
10.2011 - 12.2014

Housekeeping

Eurest Services
05.2011 - 10.2011

Rides Associate

Carowinds Amusement Park
06.2008 - 07.2010

Lead Teacher

Helen open arms childcare
04.2008 - 12.2013

Diploma - High school Adult Program

Central Piedmont Community College

med -

Kaplen College
  • Driver's License
  • First Aid Certification
  • Guard Card
  • CPR Certification
Conswalla Kimble