Conswella Johnson Brown
Calera,AL
Summary
Meticulous professional with over 20 years of expertise in loan operations and customer service, specializing in credit assessment and decisive action, ensuring prompt and precise loan processing while fostering robust client relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Relationship Manager
First Bank
Shelbyville, TN
04.2023 - 04.2024
- Evaluated loan applications to determine borrower creditworthiness and risk factors.
- Advised clients on loan products and terms based on their needs.
- Recommended loan approvals or denials based on thorough reviews of customer applications.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Reviewed credit histories and financial documents to assess loan eligibility and inform decision-making.
- Approved or denied loan applications based on established guidelines.
- Met with applicants to obtain information for loan applications and answer questions about process.
Loan Operations Specialist
First Community Bank of Tennessee
Shelbyvile, TN
11.2003 - 04.2023
- Facilitated collection of required documents for loan processing, expediting approvals.
- Streamlined loan processing workflows, improving document collection timelines.
- Reviewed daily reports on pending loans, ensuring prompt documentation.
- Reviewed loan documents for accuracy and completeness, ensuring compliance with standards.
- Collaborated with underwriting teams to facilitate smooth transactions.
- Maintained loan records in the electronic database accurately.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Maintained accurate filing of loan records for easy retrieval.
Education
Bachelor of Science - Human Development And Family Studies
Auburn University
Auburn, Alabama, AL05-2003
Skills
- Loan evaluation and credit assessment
- Product advisement and origination
- Document management
- Customer relationship management
- Decision making
- Time management
- Attention to detail
- Effective communication
- Team collaboration
- Problem solving
Certification
Tennessee Bankers, The Southeastern School of Banking 2019
References
References available upon request.
Timeline
Relationship Manager
First Bank
04.2023 - 04.2024
Loan Operations Specialist
First Community Bank of Tennessee
11.2003 - 04.2023
Bachelor of Science - Human Development And Family Studies
Auburn University