Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jasmine Contee

Suitland

Summary

Professional with strong background in mentoring, skilled in guiding individuals towards personal and professional growth. Adept at fostering collaborative environments and adaptable to evolving needs. Expertise in communication, problem-solving, and leadership. Known for reliability and results-driven approach.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Mentor

Discover Home Loans
04.2024 - Current
  • Developed training materials focused on best practices in loan processing and customer service.
  • Implemented feedback mechanisms to assess mentor effectiveness and trainee satisfaction.
  • Evaluated mentee progress through regular assessments, ensuring skill development aligns with departmental goals.
  • Enhanced mentee performance by providing personalized guidance and support.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.

Loan Document Collector

Discover Financial Services
05.2023 - Current
  • Supports document control processes, ensuring accurate and timely submission of loan-related documents.
  • Enhances submittal efficiency by proofreading filenames, titles, and submittal details, minimizing rejections.
  • Maintains data integrity by carefully reviewing documents and reports for completeness and accuracy.
  • Identifies and addresses document deficiencies, recommending corrective actions to ensure compliance.
  • Meets all deadlines by proactively monitoring due dates and submitting documents on time or early.
  • Improves communication consistency by enforcing the use of standardized forms and templates.
  • Prepares Truth-in-Lending Disclosures for loan applicants, providing key information on loan APR and repayment terms.
  • Remote

Fraud Prevention Representative

Discover Financial Services
04.2021 - 12.2023
  • Supports document control processes, ensuring accurate and timely submission of loan-related documents.
  • Enhances submittal efficiency by proofreading filenames, titles, and submittal details, minimizing rejections.
  • Maintains data integrity by carefully reviewing documents and reports for completeness and accuracy.
  • Identifies and addresses document deficiencies, recommending corrective actions to ensure compliance.
  • Meets all deadlines by proactively monitoring due dates and submitting documents on time or early.
  • Improves communication consistency by enforcing the use of standardized forms and templates.
  • Remote

Acquisition Specialist

Discover Financial Services
12.2021 - 05.2023
  • Delivered exceptional customer service by resolving a high volume of inbound inquiries and disputes related to credit and accounts receivable.
  • Consistently exceeded customer satisfaction targets by providing accurate, timely, and personalized solutions.
  • Managed customer accounts with meticulous attention to detail, ensuring 100% accuracy in reconciliation and communications.
  • Effectively investigated and resolved customer complaints, mitigating potential escalations and maintaining positive customer relationships.
  • Identified and implemented process improvements through program management reviews, enhancing operational efficiency.
  • Proactively recommended tailored products and services to meet customers' financial needs, driving revenue growth.
  • Maintained a comprehensive file management system, ensuring efficient access to critical customer information and documentation. Demonstrated strong communication and problem-solving skills in a fast-paced, remote environment.
  • Remote

Health Insurance Agent

Bloom Insurance Agency
11.2021 - 01.2022
  • Provided expert guidance on health insurance coverage and benefits, verifying eligibility and ensuring accurate reimbursement for patients.
  • Developed and implemented tailored health insurance plans by conducting comprehensive needs analysis to meet individualized client needs.
  • Leveraged database management skills to maintain detailed client records, tracking customer service interactions and monitoring policy performance.
  • Maintained a thorough understanding of evolving health insurance laws and regulations, ensuring continuous compliance and mitigating potential risks.
  • Delivered exceptional customer service by proactively resolving inquiries, facilitating claim settlements, and exceeding client expectations.
  • Proactively managed client accounts, monitoring health insurance policies and premiums to guarantee uninterrupted coverage and financial stability.
  • Remote

Data Entry Clerk

Teleperformance
08.2020 - 10.2021
  • Conducted in-depth analysis of transactions and receipts to identify and flag suspicious activity indicative of potential fraud.
  • Employed advanced data analysis techniques to detect fraudulent patterns and anomalies within large financial datasets.
  • Led comprehensive investigations by conducting thorough research, gathering critical evidence, and building robust case files.
  • Performed meticulous analysis of financial statements to uncover discrepancies, irregularities, and fraudulent activity, ensuring compliance.
  • Proactively reviewed and investigated suspicious transactions and reports, mitigating potential financial losses.
  • Effectively communicated with customers to notify them of fraudulent activity, providing guidance and support to minimize financial impact and prevent further loss.
  • Collaborated seamlessly with cross-functional teams to optimize fraud detection and prevention strategies, enhancing overall operational efficiency.

Sales Representative

Teleperformance
01.2020 - 08.2020
  • Consistently exceeded customer expectations by delivering personalized and engaging shopping experiences, fostering brand loyalty.
  • Mastered the art of building rapport with customers, creating a welcoming and positive store atmosphere that encouraged repeat business.
  • Drove sales and revenue growth by expertly identifying customer needs and recommending optimal products and complementary purchases.
  • Proactively engaged customers in friendly conversations to uncover their individual preferences, leading to tailored recommendations.
  • Demonstrated exceptional product knowledge by utilizing in-store systems to efficiently locate inventory and fulfill special orders.
  • Cultivated a customer-centric environment by providing exceptional service, resolving inquiries, and ensuring a pleasant and memorable shopping experience.

General Clerk II

DTSV
05.2016 - 10.2018
  • Supported supervisors by defining roles, documenting procedures for consistent workflows, and managing office supply requests, including receipt verification.
  • Ensured accurate data entry into DHS systems (CIS, CLAIMS, NFTS), facilitating immigration processing and maintaining data integrity across records and databases.
  • Streamlined USCIS adjudication by providing clerical support, processing correspondence, and distributing materials.
  • Conducted internal analyses and quality audits, collaborating with teams to maintain process knowledge, SOP compliance, and quality assurance.
  • Optimized document management by examining documents, recording data changes, determining indexing, and organizing filing systems.
  • Minimized workflow disruptions by fulfilling requests for printing, scanning, and faxing, maintaining office equipment, and typing documents for staff review.
  • Provided comprehensive clerical support encompassing data entry, document management, email, and equipment oversight.

Reservation Staff

Red Top Cab
05.2015 - 04.2016
  • Consistently delivered exceptional customer service by responding promptly to inquiries, providing accurate information, and offering tailored recommendations.
  • Enhanced team performance and operational efficiency by identifying and resolving process inconsistencies and effectively training team members on best practices.
  • Proactively addressed customer needs by anticipating their requests and providing outstanding support, fostering positive relationships and loyalty.
  • Drove customer acquisition and sales by promptly responding to inquiries from prospective customers, generating leads and converting them into loyal clients.
  • Demonstrated strong problem-solving skills by quickly and effectively investigating and resolving customer inquiries and complaints, mitigating potential issues and ensuring satisfaction.
  • Cultivated a customer-centric environment by prioritizing customer needs, delivering prompt service, and exceeding expectations.

Program Intern

Arlington Employment Center
10.2013 - 05.2015
  • Enhanced data accessibility and analysis by organizing and maintaining files, spreadsheets, and reports.
  • Supported senior staff decision-making by preparing comprehensive project presentations and reports.
  • Ensured accurate data collection at field sites for subsequent assessment and analysis.
  • Streamlined information gathering and supported research goals by creating and implementing efficient procedures.
  • Contributed to research analysis by conducting in-depth interviews and compiling data into detailed reports.
  • Facilitated effective communication and collaboration by actively participating in meetings and transcribing detailed notes.

Education

High School Diploma -

T.C. Williams High School
Alexandria, VA
06.2012

Skills

  • Loan Modification Data Management
  • File Management Proficiency
  • Credit Analysis
  • Loan Processing Knowledge
  • Data Validation Techniques
  • Paperwork Processing
  • Microsoft Excel Proficiency
  • Teamwork and collaboration
  • Document Review
  • Time Management & Organization
  • Data Security Awareness
  • Effective leadership

Certification

  • Louisiana State University - Management & Leadership Certification

Timeline

Mentor

Discover Home Loans
04.2024 - Current

Loan Document Collector

Discover Financial Services
05.2023 - Current

Acquisition Specialist

Discover Financial Services
12.2021 - 05.2023

Health Insurance Agent

Bloom Insurance Agency
11.2021 - 01.2022

Fraud Prevention Representative

Discover Financial Services
04.2021 - 12.2023

Data Entry Clerk

Teleperformance
08.2020 - 10.2021

Sales Representative

Teleperformance
01.2020 - 08.2020

General Clerk II

DTSV
05.2016 - 10.2018

Reservation Staff

Red Top Cab
05.2015 - 04.2016

Program Intern

Arlington Employment Center
10.2013 - 05.2015

High School Diploma -

T.C. Williams High School

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