Contessa Dargin
Lake Charles,LA
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Technician/Driver
Bridgeway Psychiatric Center
11.2021 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Certified Pharmacy Technician
Walgreens
02.2018 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated directly with doctors offices via telephone, fax and email.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Entered and processed patients' prescriptions into internal system.
Money Center Associate
Wal-Mart Supercenter
02.2017 - 08.2017
- Identified tasks to be completed and prioritized according to purpose, need and time restraints.
- Loaded customer credit cards and signed up new customers for card programs.
- Answered department phone calls.
- Performed various money center services to customers.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Education
High School Diploma -
Washington-Marion Magnet High School
Lake Charles, LA05.2002
Skills
- Observe Behaviors
- Continuous Quality Improvement (CQI)
- Activities of Daily Living (ADL) Assistance
- Pharmacy Operations
- Safe Chemical Handling
- Profile Updating
- Label Products
- Serve Customers
- Equipment Cleaning and Maintenance
- High-Volume Environments
- Insurance Verification
- Prescription Filing
- Workflow Optimization
- Prescription Order Verification
- Disposable Syringes
- Insurance Billing
- Problem-Solving Skills
- Stocking Medications
- Cash Register Operations
- Prescription Filling and Labeling
- Information Documentation
- Organization and Prioritization
- Patient Confidentiality
- Resolving Complaints
- Refill Requests
- Assisting Pharmacists
- Drug Storage Procedures
- Inventory and Supply Management
- Inventory Purchasing
- Payment Verification
- HIPAA
- Staff Leadership
- Prescription Pricing
Certification
- CPhT - Certified Pharmacy Technician
- Certified Covid-19 vaccinator, Walgreens - 2021-Present
Timeline
Mental Health Technician/Driver
Bridgeway Psychiatric Center
11.2021 - Current
Certified Pharmacy Technician
Walgreens
02.2018 - 07.2021
Money Center Associate
Wal-Mart Supercenter
02.2017 - 08.2017
High School Diploma -
Washington-Marion Magnet High School
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