Contessa Ewing
Tupelo,MS
Summary
Experienced customer service representative with expertise in technical support, claims handling, bill collection, and agent-related projects. Skilled in seamlessly transitioning between on-site and remote work environments while effectively managing projects from home. Committed to resolving issues and bringing positivity to individuals\' day.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
BlackBoard Student Services
07.2022 - Current
- Documenting information into a web-based ticketing system
- Searching and navigating the knowledge base to identify appropriate resolution for client issues
- Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
- Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
- Troubleshooting hardware and software issues
Customer Service Representative
Blue Cross and Blue Shield of California
07.2023 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
CIGNA HealthCare of AZ
10.2020 - 06.2022
- Process life insurance claims fully from begin to end
- Provide excellent customer service to the customers and help them through the entire claim process
- Create cases for customers for refills on medication
Customer Service Representative
Continuum
08.2018 - 09.2020
- Educated customers on special pricing opportunities and company offerings
- Assisted customers with making payments or establishing payment plans to bring accounts Current
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
Customer Service Representative
Asurion
05.2016 - 07.2018
- Quickly navigates multiple software programs, windows applications
- Understand billing issues and troubleshoot resolutions
- To up-sell and promote additional services and products
- Basic Troubleshoot on Direct TV and Internet
Education
High School Diploma - undefined
Tupelo High School
Tupelo, MSSkills
Microsoft Office
Timeline
Customer Service Representative
Blue Cross and Blue Shield of California
07.2023 - 05.2024
Customer Service Representative
BlackBoard Student Services
07.2022 - Current
Customer Service Representative
CIGNA HealthCare of AZ
10.2020 - 06.2022
Customer Service Representative
Continuum
08.2018 - 09.2020
Customer Service Representative
Asurion
05.2016 - 07.2018
High School Diploma - undefined
Tupelo High School
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