Contessa Ewing
Tupelo,MS
Summary
Experienced customer service representative with expertise in technical support, claims handling, bill collection, and agent-related projects. Skilled in seamlessly transitioning between on-site and remote work environments while effectively managing projects from home. Committed to resolving issues and bringing positivity to individuals\' day.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
BlackBoard Student Services
07.2022 - Current
- Documenting information into a web-based ticketing system
- Searching and navigating the knowledge base to identify appropriate resolution for client issues
- Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
- Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
- Troubleshooting hardware and software issues
Customer Service Representative
Blue Cross and Blue Shield of California
07.2023 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
CIGNA HealthCare of AZ
10.2020 - 06.2022
- Process life insurance claims fully from begin to end
- Provide excellent customer service to the customers and help them through the entire claim process
- Create cases for customers for refills on medication
Customer Service Representative
Continuum
08.2018 - 09.2020
- Educated customers on special pricing opportunities and company offerings
- Assisted customers with making payments or establishing payment plans to bring accounts Current
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
Customer Service Representative
Asurion
05.2016 - 07.2018
- Quickly navigates multiple software programs, windows applications
- Understand billing issues and troubleshoot resolutions
- To up-sell and promote additional services and products
- Basic Troubleshoot on Direct TV and Internet
Education
High School Diploma - undefined
Tupelo High School
Tupelo, MSSkills
Microsoft Office
Customer Service
Sales
Typing
iOS
Windows
Technical Support
Mac OS
Customer support
Telemarketing
Social media management
Salesforce
Android
Data collection
Operating Systems
Computer Networking
Help Desk
Sales retail
EDI
Basic troubleshooting
Timeline
Customer Service Representative
Blue Cross and Blue Shield of California
07.2023 - 05.2024
Customer Service Representative
BlackBoard Student Services
07.2022 - Current
Customer Service Representative
CIGNA HealthCare of AZ
10.2020 - 06.2022
Customer Service Representative
Continuum
08.2018 - 09.2020
Customer Service Representative
Asurion
05.2016 - 07.2018
High School Diploma - undefined
Tupelo High School