Contessa Hurley
Weatherford,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Owner and Operator
Boots N Pearls
07.2019 - Current
- Managed day-to-day business operations.
- Consult with customers to assess needs and propose optimal solutions.
- Create Custom content per customer requests.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Prepare bank deposits and handle business sales, returns and transaction reports.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Founded and managed Boots N Pearls business, growing revenue to $20,000 in the first year.
Athlete Manager
Black Diamond PR And Sports Management Firm
04.2021 - 08.2022
- Completed talent acquisition and management for 12-15 Athletes
- Submitted Player Profiles to different sport teams based on their skill level
- Set athlete call schedules
- Motivated strong performance in key areas.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Partnered across departments to run smooth, professional events and activities.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Worked well in team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Contract Labor with Firm
Program Manager - Boeing
Triumph Fabrications
04.2007 - 05.2016
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Interacted with customers and clients to identify business needs and requirements.
- Participated in pilot tests programs and revised programs based on feedback and results.
- Participated in vendor selection and management process for program initiatives.
- Built teams to address project goals and objectives for multiple projects.
- Identified program obstacles and communicated possible impacts to team.
- Developed and maintained logistics workflows, procedures and reports.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Facilitated workshops and conducted one-on-one training to educate team members.
Customer Service Representative / Office Manager
Cody Edwards Farmers Insurance
08.2006 - 07.2007
- Gathered information to Quote all Personal Line Policies
- Propose and Close Sale of product/policy
- Schedule Appointments
- Prepare documents for Agent appointments
- Receive and process all service request
- Collect and Deposit Customer Payments
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Manager
Emerald Contracting
09.2005 - 01.2006
- Accounts Receivable and Accounts Payable
- Coordinated special projects and managed schedules.
- Budgeting for all Projects
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Controlled finances to lower costs and keep business operating within budget.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Manager/Bookkeeper
Maddhatters Pub, Inc
12.2003 - 09.2005
- Payroll and Payroll Taxes
- Accounts Payable and Accounts Receivable
- Create weekly work schedules
- Maintain Casino Cash Flow
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
- Completed tax forms in compliance with legal regulations.
- Analyzed financial data to assist in budget creation and forecasting.
- Handled day-to-day accounting processes to drive financial accuracy.
- Inspected account books and recorded transactions.
- Tracked financial progress by creating quarterly and yearly balance sheets.
Bookkeeper Assistant
D J Insurance
02.2002 - 12.2003
- Accounts Receivable and Accounts Payable
- Reconcile monthly commission statements
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Performed data entry, paper filing, electronic archiving and used 10‐key and other machines and equipment to support office efficiency.
Coordinator Assistant
Monarch Dental
09.1999 - 09.2002
- Schedule daily appointments
- Collect monthly payments
- Verify Insurance coverage/benefits
- Attended staff meetings, notified parents regarding special events and interacted with families on routine basis.
- Worked with supervisor to assess needs and determine best courses of action.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Maintained parental sign-in and sign-out sheets.
- Gathered and organized materials to support operations.
Education
Business Management
Weatherford College
Weatherford, TX2003
Some College (No Degree) - Lady Cowgirl Volleyball Team
Hardin Simmons University
Abilene, TXHigh School Diploma -
Springtown High School
Springtown, TX05.1999
Skills
- Innovative and Visionary
- Sales
- Strong Communication Skills
- Dependable
- Organized
- Problem-Solving
- Planning and Coordination
- Attention to Detail
- Decision-Making
- Team building
- Operations Management
- Sales Leadership
Timeline
Athlete Manager
Black Diamond PR And Sports Management Firm
04.2021 - 08.2022
Owner and Operator
Boots N Pearls
07.2019 - Current
Program Manager - Boeing
Triumph Fabrications
04.2007 - 05.2016
Customer Service Representative / Office Manager
Cody Edwards Farmers Insurance
08.2006 - 07.2007
Office Manager
Emerald Contracting
09.2005 - 01.2006
Manager/Bookkeeper
Maddhatters Pub, Inc
12.2003 - 09.2005
Bookkeeper Assistant
D J Insurance
02.2002 - 12.2003
Coordinator Assistant
Monarch Dental
09.1999 - 09.2002
Business Management
Weatherford College
Some College (No Degree) - Lady Cowgirl Volleyball Team
Hardin Simmons University
High School Diploma -
Springtown High School
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