CONTESSA SPAULDING

Please note I have used this section to highlight my performance above the daily Account Management duties.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Promotes quick turn around scheduling for clients by nurturing outlet relationships.
• Created customized communication processes to meet client specific needs.
• Negotiated freight pricing for cost savings and streamlined service for client.
• Proactively found material streams we were not receiving rebates on, addressed with outlet, and created a shared savings.

• Built long-term supplier relationships with suppliers.
• Negotiated with suppliers on pricing, terms, and contracts.
• Executed contracts and purchase orders with suppliers.
• Developed and implemented processes to track material usage and costs.
• Analyzed current market trends and identified potential opportunities for improvement.
• Initiated cost savings programs for high profit margins and customer price reduction.
• Created and implemented process to track supplier performance.
• Monthly and quarterly supplier performance review with individual suppliers.

• Established relationships with key clients, while maintaining existing customer base.
• Negotiated pricing, lead time, and net terms with customers.
• Created new pricing structure to give customers options that fit their needs.
• Analyzed data to identify trends in customer behavior and develop plans accordingly.
• Provided support for customers when needed, answering questions about product features and capabilities.
• Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  
  

• Developed and implemented logistics policies and procedures to ensure efficient operations.
• Organized distribution activities for inbound and outbound shipments, including scheduling, routing and tracking of orders.
• Assessed current warehouse processes, identified areas for improvement and developed strategies to increase efficiency.
• Managed budgets and negotiated contracts with vendors to reduce costs while maintaining quality standards.
• Established metrics to track performance against service level agreements with customers.
• Maintained relationships with carriers to ensure cost effective services were utilized.
• Resolved any discrepancies or issues related to shipping, receiving or warehousing functions.
• Reviewed import and export documentation to ensure compliance with customs regulations.

• Managed accounts receivable and payables processes, including invoicing, payments, and collections.
• Developed strong relationships with customers to ensure timely payment of outstanding balances.
• Reviewed customer accounts regularly to identify discrepancies in billing or payment history.
• Prepared monthly financial reports for management review and analysis.
• Researched and resolved customer inquiries regarding account status and payment issues.

Processed accounts payable and receivable transactions.
• Conducted monthly bank reconciliations.
• Managed payroll processing for staff members.
• Reviewed employee expense reports for compliance with company policies.
• Developed internal control procedures to ensure accurate recordkeeping.
• Generated invoices for clients and tracked payments received from customers.
• Posted journal entries to the general ledger system accurately and timely.
• Verified accuracy of vendor invoices against purchase orders prior to payment
processing.
• Assessed customer creditworthiness by reviewing financial statements, trade references.
• Developed strategies to reduce costs while improving efficiency within the accounting
department.
• Entered deposits, credit card charges and sales entries to facilitate cash management.

• Nurture and manage relationships with suppliers and potential suppliers.
• Negotiate pricing and lead times with suppliers to support production demands.
• Prepare raw material supplier releases, purchase orders, based off production schedules for current and future customer requirements.
• Research, quote, and prepare purchase orders for production and non production items.
• Create production schedules, input jobs, and load sheets for the shipping department.
• Initiate cost savings and deep dive shortage issues.
• Cycle counts.
• Manage scanned records and upload in database.
• Track freight shipments and costs in Excel.
• Manage quality issues with vendors.