Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Accomplishments
References
Timeline
Generic

CONTINA GRAVES

Magee,MS

Summary

Experienced administrative professional offering solid background in loan servicing. Coordinates documents, corrects errors and liaises with external parties. Knowledgeable about Loan operations, best practices, and regulatory requirements. Detail-oriented Loan Servicing Specialist trained in assisting with commercial, real estate and consumer loans. Proficient in Loan Documentation and Exception Tracking.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Loan Servicing Specialist

PriorityOne Bank
Magee, MS
07.2006 - Current
  • Ensured that all documentation was properly completed prior to closing a loan file.
  • Entered relevant data into a computerized system for tracking purposes.
  • Responded quickly to customer complaints and escalated issues when necessary.
  • Delivered prompt, knowledgeable solutions to address customers' loan service issues.
  • Monitored loans to verify adequate and current insurance coverage.
  • Handled routine and complex inquiries from customers, title companies and vendors each day.
  • Processed loan payments and maintained accurate records of all transactions.
  • Accepted payment on accounts.
  • Processed payoffs, releases and curtailments for loans.
  • Scanned and uploaded loan and related documents into system.
  • Filed and maintained loan records.
  • Processed loan modifications upon request from borrowers or lenders.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Correctional Officer Sergeant

MS Dept Of Corrections
Pearl, MS
03.1996 - 06.2006
  • Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Settled disputes between inmates.
  • Inspected cells to ensure that all rules and regulations pertaining to living conditions were met.
  • Conducted daily briefings to pass on pertinent info to oncoming shifts.
  • Briefed superiors of incidents and misconduct and recommended disciplinary actions.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Diffused disruptive behavior by verbal interventions.
  • Supervised visitation and checked visitors for proper identification and contraband.
  • Communicated information regarding security, safety and operations through chain of command.
  • Conducted scheduled headcounts to verify presence of prisoners.
  • Intervened in situations involving physical altercations between inmates or between inmates and staff members.
  • Prepared written reports concerning inmate's misconduct.
  • Maintained order in building and on grounds of prison.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Alternate Route Education - Secondary Education

William Carey University
Hattiesburg, MS
05-2021

MBA - Human Resource Management

Walden University
Minneapolis, MN
10-2018

Bachelor of Science - Small Business Administration And Management

Walden University
Minneapolis, MN
04-2013

Associate of Applied Science - Business And Office Technology

Antonelli College - Jackson
Flowood, MS
06-2006

Skills

  • Loan Modification
  • File Management
  • Customer Account Review
  • Data Entry
  • Decision-Making
  • Problem-Solving
  • Customer Service
  • Extensions of Credit
  • Credit Reporting Software
  • Microsoft Office

Affiliations

  • I am highly involved in Community Service mainly feeding the homeless during the holidays as well as donating hats, gloves and scarves.
  • I am a Member of Delta Sigma Theta Sorority, Inc. where I have held and still currently hold several positions such as Financial Secretary, Economic Development Chair, Program, Planning and Development Chair and currently, Vie President

Certification

  • Eduator License William Carey University May 2021

Languages

English
Professional

Accomplishments

  • Loan Operations Supervisor Training Certification

References

References available upon request.

Timeline

Loan Servicing Specialist

PriorityOne Bank
07.2006 - Current

Correctional Officer Sergeant

MS Dept Of Corrections
03.1996 - 06.2006

Alternate Route Education - Secondary Education

William Carey University

MBA - Human Resource Management

Walden University

Bachelor of Science - Small Business Administration And Management

Walden University

Associate of Applied Science - Business And Office Technology

Antonelli College - Jackson

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