Contina Harvey

Highly experienced Strategy, Operations, Contract Management/negotiation, Analytics leader with solid history of success in public and private sector operations. Extensive background in agile methodologies with a strong ability to build and lead teams that exceed designated goals. Adept at developing and implementing processes and programs that enhance business efficiencies. Over the past 20 plus years, experience in leading high performing teams in Operations, Contracts, Business Intelligence, Strategic Analysis, Communications, and Sales Operations.

• D.C. Public Library Foundation – Finance Chair
• International Association of Women - Member

• Amazon Web Service (AWS), Virginia, Principle, Technical Operations, Global Startups, 01/01/24, present, Provide insights and analytics to Startups Directors across global regions (AMER, EMEA, and APJ)., Manage employee support, engage in customer support, and take ownership of escalated issues., Scale mechanisms across regions ensuring synergies and standard operating procedures., Oversee process management, ensuring that all operations follow regulations and standards., Collaborate with cross-functional teams to develop and execute strategies for new products., Contract negotiations, management and compliance., Identify and mitigate customer risks associated territory planning and headcount management., Manage and oversee operations to ensure continuity with startup metric goals, best practices and standards in support of larger CRS strategic initiatives to reduce startup times., Strategize, develop, implement, and maintain program initiatives that adhere to organizational objectives., Develop program assessment protocols for evaluation and improvement., Maintain organizational standards of satisfaction, quality, and performance., Oversee multiple project teams, ensuring program goals are reached., Manage budget and funding channels for maximum productivity., Collaborate with program managers to recognize potential hazards and opportunities across various departmental projects., Define, monitor, and control global processes, ensuring alignment with goals and standards., Brief Directors on business performance trends, issues or conflicts that may arise., Propose data-backed solutions to mitigate issues and potential risks.
• Amazon Web Service (AWS), Virginia, Principle, Technical Operations, Global Startups, 10/01/23, 01/01/24
• Amazon, Maryland, Operations Manager, Virtual Customer Service - US, 08/01/20, 04/01/22, Oversee business and process management responsibilities for L4 and L5 leaders., Contributing to process improvements and business excellence across virtual teams., Provided diversity strategy coaching and methodologies for effective operational execution.
• Amazon, Maryland, Operations Manager, AR Sort Fulfillment Center, 09/01/19, 08/01/20
• Verizon Wireless, Hanover, MD, SENIOR MANAGER, Business and Government Customer Operations, 12/01/15, 12/01/18
• Verizon Wireless, Laurel, MD, ASSOCIATE DIRECTOR, Business and Government Customer Operations, 02/01/12, 06/01/13
• Verizon Wireless, Laurel, MD, ASSOCIATE DIRECTOR, Associate Director-National Accounts Services, 04/01/06, 02/01/12
• Verizon Wireless, Alpharetta, GA, Supervisor Customer Service, 10/01/02, 09/01/04
• Verizon Wireless, Alpharetta, GA, Team Lead Coordinator - Customer Service, 09/01/02, 10/01/02
• Verizon Wireless, Alpharetta, GA, Supervisor Customer Service (Interim), 10/01/01, 09/01/02
• Verizon Wireless, Alpharetta, GA, Team Lead Coordinator - Customer Service, 12/01/00, 10/01/01
• Lean Coordinator – Quality Assurance, Lean Coordinator – Quality Assurance, 06/01/98, 12/01/00
• Universal Care Representative, Universal Care Representative, 12/01/96, 06/01/98

• Cornell Diversity and Inclusion Certificate
• Contracting with The Public Sector and Government Compliance

• Cloud Practitioner