Contina Lewis
ERO
Fayetteville,GA
26
years of professional experience
1
Certification
Dedicated Warehouse Professional with over 10 years of experience in shipping and receiving, quality control, and inventory management. Expertise in operating equipment, coordinating staging activities, and ensuring safety compliance. Skilled in training employees and supporting daily operations, contributing to efficient workflows and team success.
Work History
License ERO/ Owner/Tax Preparer, CR Tax Service
22 Years 9 Months- Prepared individual income tax returns, ensuring professional and confidential customer service for optimal client satisfaction.
- Communicate with clients to gather required information, answer questions, and support accurate completion of tax documents.
- Managed customer inquiries and organized client information, enhancing record accuracy and accessibility.
- Operate independently while managing multiple client needs, deadlines, and daily administrative responsibilities.
- Trained seasonal preparers on e-file procedures and client confidentiality policies, reinforcing compliance standards and operational efficiency.
- Trained seasonal preparers on e-file procedures and client confidentiality policies to maintain compliance.
- Directed business operations, setting priorities, policies, and performance standards.
- Developed long-term growth plans aligned with market opportunities and financial goals.
- Managed day-to-day business operations.
Warehouse Forklift Operator/Auditor
11 Years 1 Month- Operated forklifts and reach trucks to move pallets to staging lanes for shipment
- Cross-trained on slip-sheet operations and removed pallets from production lines for truck loading
- Inspected pallets and products for damage or shipping issues, removing damaged freight to ensure quality control
- Supported quality control, shipping, receiving, loading, and unloading while communicating with team members
- Planned work assignments with minimal supervision, prioritizing tasks to meet operational demands
- Planned work assignments with minimal supervision and prioritized tasks by operational need
- Completed pre-shift forklift safety checks, reporting defects to maintenance to prevent in-shift failures
- Operated forklift to load, unload, and stage pallets for inbound and outbound shipments.
- Inspected equipment before shifts to ensure safe, reliable warehouse operations.
Auditor / Forklift Operator / Trainer
7 Years 2 Months- Audit outbound operations and verify that shipment and production stages are completed accurately and efficiently.
- Moved pallets to designated areas for efficient loading. to designated staging areas for loading while maintaining accurate product flow and organization.
- Inspect pallets and outbound freight for damage, defects, and other issues requiring correction before shipment.
- Trained employees on loading procedures and warehouse processes for improved efficiency. on loading, auditing, overweight freight procedures, and proper warehouse processes.
- Inspected pallets and outbound freight for damage and defects, ensuring compliance with shipment standards.
- Collaborated with team members and leadership to address operational issues, supporting productivity and safety standards.
- Audited outbound manifests using an RF scanner to match SKUs and prevented shipment mismatches.
- Conducted pallet inspections and documented damage findings, facilitating timely corrective actions.
- Conducted inventory audits and cycle counts to verify stock accuracy across warehouse locations.
- Investigated shipment, receiving, and inventory discrepancies using WMS and supporting documentation.
Security Officer
4 Months- Patrolled facility, identified two unauthorized entries, and alerted supervisors.
- Monitored incoming and outgoing trucks at railyard. entering and leaving the railyard and verified info.
- Checked trucks entering and leaving the railyard and verified info.
- Interacted with employees, drivers, and visitors professionally., drivers, and visitors with professionalism and attention to detail.
- Implemented a checkpoint checklist for gate operators that reduced credential errors.
- Performed nightly perimeter fence checks, documented damage, and scheduled repairs.
- Conducted hourly CCTV sweeps on DVR and logged anomalies into incident reports.
- Inspected incoming vehicle manifests, matched cargo IDs, and flagged three mismatches to logistics.
- Inspected incoming vehicle manifests, matched cargo IDs, and flagged mismatches to logistics, enhancing accuracy in cargo tracking.
- Patrolled assigned areas, identifying hazards and reporting suspicious activity.
- Monitored premises to deter unauthorized access and protect property.
Security Officer
1 Year 11 Months- Monitored railyard activity and patrolled to maintain a safe work environment
- Checked truck seals and verified incoming and outgoing truck activity
- Signed in visitors and logged incoming and outgoing vehicles per site procedures
- Communicated with drivers, employees, visitors, and site personnel
- Patrolled perimeter and interior sites via CCTV and radio to detect breaches
- Logged incident reports in Microsoft Word and provided detailed shift summaries to supervisors for informed decision-making
- Directed emergency evacuations during fire alarms and ensured accountability of all personnel at muster point
- Inspected loading docks for safety compliance and monitored pallet jack and forklift activity to reduce hazards
- Inspected vehicle credentials and cargo seals at gate to prevent unauthorized access
- Controlled entry points, verified credentials, and screened visitors.
- Responded to alarms, disturbances, and emergency situations with calm professionalism.
Security Officer
6 Months- Monitored assigned access points at O'Hare Airport and controlled entry to designated areas.
- Conducted routine patrols, identifying and addressing safety and security concerns.
- Monitored CCTV arrays for perimeter breaches, logged incidents in incident-reporting software, alerted supervisors.
- Escorted high-risk deliveries from loading dock to secure area, reducing unattended cargo exposure during transit.
- Performed routine vehicle inspections of service vans, recorded findings on inspection forms for fleet compliance.
- Delivered safety briefings to temporary staff on emergency exits and radio procedures, enhancing awareness during peak travel periods.
- Monitored CCTV arrays for perimeter breaches, logged incidents, and promptly alerted supervisors to ensure timely response.
Site Supervisor
2 Years 10 Months- Managed corporate security for Union Beverage, ensuring continuous site protection and client satisfaction
- Supervised six officers, assigning shifts and training to maintain consistent 24/7 coverage
- Scheduled and assigned shifts for six officers to preserve continuous coverage while minimizing overtime
- Resolved security concerns through professional client communication, enhancing service responsiveness
- Directed daily patrols and incident responses at a high-traffic site, recording actions in detailed incident logs
- Maintained professional client communication, resolving security concerns and improving service responsiveness
- Addressed hazards and assigned corrective tasks during weekly safety huddles with operations and warehouse leads
- Inspected perimeter fencing and access gates daily, documenting breaches with photos and notifying facilities
- Secured loading dock activity by coordinating contractor badge access and escorting vendors during deliveries
- Supervised security officers, enforcing post orders and maintaining consistent coverage across assigned site.
- Coordinated daily schedules, shift assignments, and relief coverage to support uninterrupted operations.
Site Supervisor
3 Years 2 Months- Supervised six security officers and directed daily site security operations.
- Coordinated officer performance, training, client interaction, patrols, and coverage to ensure smooth site operations.
- Conducted interior and exterior patrols and escorted visitors and clients.
- Monitored CCTV systems and reported security concerns to appropriate personnel.
- Patrolled perimeters and interior zones by CCTV and foot to identify security gaps.
- Compiled daily incident reports and evidence logs for client review, ensuring accurate documentation and accountability.
- Managed access control at main entrance, verifying credentials and preventing unauthorized entry.
- Coordinated with local law enforcement to escalate serious incidents and secure responses.
- Directed shift handovers and maintained site logs to enhance communication and minimize incident follow-ups.
- Reviewed CCTV footage to reconstruct incidents and compiled timelines for client review.
- Led nightly site briefings for officers, assigning posts and reviewing incident priorities.
- Coached junior guards on emergency radio procedures and de-escalation techniques during drills.
- Trained new personnel on access control, patrol procedures, and incident reporting standards.
- Reviewed incident reports for accuracy, clarity, and compliance with company documentation requirements.
Education
High School Diploma - Distribution Education
Bartending Certificate
Skills
Forklift & Reach Truck Operation
Warehouse & Material Handling
Shipping & Receiving
RF Scanner
Pallet Jack
Outbound Auditing
Quality Control
Inventory Control
Loading & Unloading
Employee Training
Security Operations
CCTV Monitoring
Loss Prevention
Leadership
Safety & Compliance
Microsoft Word
Lean Manufacturing
Customer relations
Small business operations
Relationship building
Tax Preparation
Certification
Forklift Certification, Forklift Certification
Timeline
Auditor / Forklift Operator / Trainer
FedEx Supply Chain
05.2018 - 07.2025Read More
Warehouse Forklift Operator/Auditor
DHL / Proctor & Gamble
09.2015 - 10.2026Read More
Security Officer
Andy Frain
01.2015 - 05.2015Read More
Security Officer
DSI
03.2012 - 02.2014Read More
Security Officer
Millennium Security
04.2011 - 10.2011Read More
Site Supervisor
Guardsmark
11.2007 - 09.2010Read More
License ERO/ Owner/Tax Preparer, CR Tax Service
ERO
01.2004 - CurrentRead More
Site Supervisor
Guardsmark
08.2000 - 10.2003Read More
Midwest High School
High School Diploma from Distribution Education
Read More
Elite Bartender School
Bartending Certificate
Read More