Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
Contrella Williams

Contrella Williams

CSR
Albany,GA

Summary

To obtain an exciting and growing position offering excellent customer service. Authorized to work in the US for any employer. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Insurance Customer Service Representative

ResultsCX
Fort Lauderdale, FL
10.2023 - Current
  • Researched relevant policy information to answer customer questions.
  • Prepared and reviewed insurance-claim forms and related documents for completeness.
  • Examined automobile policies with third-party liability, accident benefits and collision benefits.
  • Asked probing questions and offered solutions to resolve customer issues.
  • Assisted with resolving complex claims or billing disputes in a timely manner.
  • Handled modification and updating of policies.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Verified accuracy of customer data entered into the system.

Call Center Customer Service Representative

Everise
Plantation, FL
10.2022 - 07.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.

OTR Driver

Panther Logistics
Medina, OH
09.2021 - 09.2022
  • Deliver and transport freight to customers from state to state
  • Ensuring that the freight arrived safe and and on time.
  • Loaded, balanced and secured product to safely transport goods.
  • Delivered customer orders to homes and places of business within established time frames.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Worked well with dispatchers to communicate route and schedule changes.

Transit Operator

City Of Albany
Albany, GA
07.2016 - 03.2021
  • To operarte transit vechicle insuring safe travel of all passengers to their desired location
  • Provide excellent customer service and express compassion for all passengers
  • Pre-trip and post-trip transit vechicle to make sure the vechicle is safe to operate on a daily basis
  • Report any incidents or accidents to supervisor
  • Educate the passengers on the routes that are offered by Albany Transit and assist passengers with boarding the right transit to get as close as possible to their desired location.
  • Kept shuttle and reception areas clean and organized.
  • Deescalated verbal altercations and fights between passengers.
  • Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
  • Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.

Driver

Dougherty County Transportation System, Sub
Albany, GA
09.2013 - 04.2016
  • Obtained Class B CDL driver license with passenger and bus endorsements
  • Effectively and safely transport students to and from school and/or trips.

Data Entry Clerk

Georgia Department of Labor
Albany, GA
08.2011 - 05.2014
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Proofread and edited documents to correct errors.
  • Reviewed, corrected or deleted data, verifying customer and account information.
  • Detected flaws in customer and account data, resolving issues and communicating with supervisors.
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Contacted customers via phone or email to address data inquiries.
  • Scanned and stored files and records electronically to reduce paper files and secure data.
  • Reviewed and updated account information in company computer system.

Education

Associate of Science - Computer Information Systems

Albany Technical College
Albany, GA
2002

Mitchell-Baker High School
1998

Skills

  • Microsoft Office
  • People skills
  • Customer service
  • Reliable & trustworthy
  • Documentation abilities
  • Policy Understanding
  • Insurance Claim Forms Review
  • Data Entry
  • Background in Insurance
  • Medical Terminology
  • Claims Processing
  • Insurance Coverage Verification
  • Information Verification

Certification

Commercial Driver's License (CDL) Class B Expires: December 2025 State: GA Endorsements: P (Passenger vehicles) - S (School bus)) Skills Cdl Driver Class B CDL Commercial Driving School Bus Driving Bus Driving Route Driving Commercial Vehicle Experience Microsoft Word Certifications and Licenses Driver's License: Class: B, State: GA, Expires: December 2018 Endorsements: P (Passenger vehicles), S (School bus) Certification in Application Software November 2002 to Present Certified in Microsoft Word, Excel, Access, and Power Point. CDL School Bus Endorsement

Timeline

Insurance Customer Service Representative

ResultsCX
10.2023 - Current

Call Center Customer Service Representative

Everise
10.2022 - 07.2023

OTR Driver

Panther Logistics
09.2021 - 09.2022

Transit Operator

City Of Albany
07.2016 - 03.2021

Driver

Dougherty County Transportation System, Sub
09.2013 - 04.2016

Data Entry Clerk

Georgia Department of Labor
08.2011 - 05.2014

Associate of Science - Computer Information Systems

Albany Technical College

Mitchell-Baker High School

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Contrella WilliamsCSR