Contrena Dillon
Snellville,GA
Summary
General Manager with extensive experience in operations management and team development. Focused on improving customer service and maintaining regulatory compliance while streamlining processes for enhanced efficiency.
Overview
31
31
years of professional experience
Work History
General Manager
Little Caesars
Lilburn, Georgia
07.2025 - Current
- Directed daily operations for fast-paced pizza restaurant.
- Trained and supervised staff on customer service standards.
- Oversaw inventory management and supply ordering processes.
- Ensured compliance with health and safety regulations consistently.
- Developed employee schedules to optimize labor efficiency.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Food Service Manager
Aramark
Henning, Tennessee
01.2024 - 07.2025
- Managed daily food service operations ensuring quality and safety standards.
- Ensured compliance with health regulations and sanitation practices.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Maintained records of food inventory, supplies, and equipment.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Monitored employee performance and provided feedback for improvement opportunities.
District Manager
Clean Rite Services
Gulfport, Mississippi
03.2005 - 03.2015
- Oversaw daily operations across multiple service locations.
- Conducted regular inspections to maintain service quality standards.
- Coordinated communication between management and field teams for efficient operations.
- Established relationships with clients to address service needs promptly.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
Certified Nursing Assistant
Miramar Lodge
Gulfport, Mississippi
09.1994 - 03.2005
- Assisted residents with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety of resident living areas.
- Documented patient information and care activities accurately.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Education
Business Administration And Management
Strayer University
3120 Stonecrest Blvd. Lithonia Ga03-2025
Skills
- Customer service excellence
- Team building and collaboration
- Employee training and development
- Inventory control
- Budgeting and forecasting
- Project management
Timeline
General Manager
Little Caesars
07.2025 - Current
Food Service Manager
Aramark
01.2024 - 07.2025
District Manager
Clean Rite Services
03.2005 - 03.2015
Certified Nursing Assistant
Miramar Lodge
09.1994 - 03.2005
Business Administration And Management
Strayer University