CONTREVIOUS GARY
Tallahassee
Summary
Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments and meeting customer demand with a diligent and well-organized mentality. Goal-oriented administrative and customer service professional Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help.
Overview
5
5
years of professional experience
Work History
Service Crew
Yasou Fresh Mediterranean
02.2024 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
Crew Member
Panera Bread
10.2023 - Current
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Wendy's
Crew
10.2022 - 11.2024
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated leadership skills in managing projects from concept to completion.
Customer Service Host
Walmart
03.2022 - 08.2022
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Crew Team Member
Tropical Smoothie Café
11.2021 - 08.2022
- Prepared and cooked food orders for customers by noting customizations and portion sizes
- Assisted other team members to achieve goals
- Took orders, prepared meals, and collected payments
- Operated register to process payments and collect cash payment for order totals
- Prepared and served juices and blended drinks
- Created quality beverages for customers following recipes and presentation standards
- Took customer orders and accurately processed in the system
Barista, Starbucks
08.2021 - 10.2021
- Maintained supply levels in counter and customer areas to meet typical demands
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer feedback
- Recommended products based on a solid understanding of individual customer needs and preferences
- Completed over successful daily cash audits to correctly balance drawers at end of each shift
- Constantly expanded personal knowledge of coffee styles and varieties
- Set and achieved goals for professional development and advancement
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Material Handler Team Lead
Staff Management SMX
08.2020 - 07.2021
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
- Handled day-to-day shipping and receiving overseeing more than 20,000 packages per day
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
- Created plans and communicated deadlines to ensure projects were completed on time
- Maintained energy and enthusiasm in fast-paced environment
- Opertonee
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations
- Completed daily orders with expert picking and packing of shipments
- Protected materials for transport by correctly packaging products in boxes and crates
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations
- Kept records accurate and current by documenting movements in company system
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor
- Complied with safety, health and environmental regulations as prescribed by law.
Crew Member
McDonald's
08.2019 - 05.2020
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Worked front counter, drive-thru and other areas as needed
- Became familiar with products to answer questions and make suggestions
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked well with teammates and accepted coaching from management team
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures
- Supported great dining and meal experiences for guests
- Prepared products following restaurant, health, and safety standards and procedures
- Collaborated with team members to complete orders
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Kept drawer balanced by accurately processing cash, credit and debit payments
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Documented customer orders and conveyed special requests to kitchen staff
- Reconciled receipt totals, cash and credit payments to address shortages
- Replenished serving stations with fresh food and cleaned up spills
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line
- Accurately operated cash register to process customer payments
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
- Cooked batches of food according to standard recipes
- Completed milkshakes and ice cream desserts for customers
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Education
High School Diploma -
Westover Comprehensive High School
Albany, GA05.2020
Skills
Strong work ethic
Self-motivated professional
Preparation Techniques
Ability to work under pressure
Beverage preparation
Sales expertise
Food preparation and safety
Cash Handling
Exceptional customer service
Inventory Stocking
Performing Needs Assessments
Product and Service Expertise
POS Inventory System Operation
Order Fulfillment
Shipping procedures
Timeline
Service Crew
Yasou Fresh Mediterranean
02.2024 - Current
Crew Member
Panera Bread
10.2023 - Current
Wendy's
Crew
10.2022 - 11.2024
Customer Service Host
Walmart
03.2022 - 08.2022
Crew Team Member
Tropical Smoothie Café
11.2021 - 08.2022
Barista, Starbucks
08.2021 - 10.2021
Material Handler Team Lead
Staff Management SMX
08.2020 - 07.2021
Crew Member
McDonald's
08.2019 - 05.2020
High School Diploma -
Westover Comprehensive High School
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