Contrina Coston

Work History

Select Speciality Hospital

Augusta, GA

01.2019 - Current

Prepared admissions charts and scanned records.
Answered unit calls and took messages for healthcare staff to maximize team productivity.
Answered multi-line telephone system, provided information and directed calls.
Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Arranged discharges and patient transportations.
Interacted with customers by phone, email or in-person to provide information.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Helped patients receive appropriate, high-quality care with reasonable results.
Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
Answered unit calls and took messages for healthcare staff to maximize team productivity

Bainbridge Memorial Hospital And Manor

Bainbridge, GA

10.2021 - 06.2022

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.

UNIVERSITY HOSPITAL

Augusta , GA

01.2015 - 11.2017

Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Answered patient assistance calls, assessed needs and offered qualified support.
Collected and transported specimens to prepare for lab testing.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Helped patients complete activities of daily living.
Warmly greeted patients and visitors and made each feel welcome.

Gracewood , GA

01.2013 - 12.2014

Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Communicated with patients, ensuring that medical information was kept private.
Direct day-to-day administrative and operational functions for [Number]-bed facility, providing guidance and leadership to over [Number] employees across more than [Number] departments.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Grady General Hospital

CAIRO, GEORGIA

01.1999 - 12.2012

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Supported ambulation and physical therapy needs by conducting planned exercise routines.