Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cony Vasquez

Gastonia,NC

Summary

Accomplished Customer Experience Coordinator at TJ Maxx, TJX Companies, with a proven track record in enhancing team performance and customer satisfaction. Fluent in Spanish, adept at fostering relationships. Skilled in training and data entry, I significantly contribute to workplace efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Customer Experience Coordinator

TJ Maxx, TJX Companies
11.2022 - Current
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Resolve escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Trained new team members on company guidelines and best practices for great customer service performance.
  • Introduced personalized follow-up procedures after resolving complaints.
  • Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer inquiries.
  • Helped customers understand return policies and processed items.

Processing Assistant /Breastfeeding Peer Counselor

Wilkes County Health Department
11.2016 - 04.2021
  • Made sure clients had accurate information to process and qualify for benefits. Explained benefits upon qualifications. Assisted spanish speaking clients that came and applied for the program.
  • Scheduled appointments, and helped team members with spanish interpreting skills. Assisted nutritionists with nutrition information for spanish speaking clients.
  • Attended Breastfeeding peer counselors seminars, and webinars.
  • Assisted clients with breast feeding aid as well with demonstration of breast feeding equipment.
  • Assisted with the development of new procedures aimed at simplifying the overall workflow for more efficient daily operations.
  • Actively contributed ideas during team meetings, fostering a culture of continuous improvement and innovation in processing operations.
  • Assisted team members in meeting deadlines, ensuring timely completion of all projects.
  • Assisted in lab making sure height weight and HGB were accurate and prevent clients from possible anemia. To receive accurate nutrition information.

Medical Assistant

Timber Commons Family Practice
12.2012 - 11.2013
  • Managed appointments and maintaining organized medical records.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted Spanish speaking patients with interpretation.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Education

Associate of Applied Science - Medical Assisting

Kings College
Charlotte, NC

Skills

  • Bilingual (Fluent and read and write in Spanish)
  • Patience and composure
  • Training and coaching
  • Opening and closing procedures
  • Promotions understanding
  • Returns assistance
  • Returns policies
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Relationship Building
  • Data Entry
  • Money handling abilities
  • Administrative and Office Support
  • Customer Data Confidentiality
  • Medical terminology knowledge
  • Document and Records Management
  • Sales Transactions
  • Transaction Processing
  • Staff education and training

Languages

Spanish
Native or Bilingual

Timeline

Customer Experience Coordinator

TJ Maxx, TJX Companies
11.2022 - Current

Processing Assistant /Breastfeeding Peer Counselor

Wilkes County Health Department
11.2016 - 04.2021

Medical Assistant

Timber Commons Family Practice
12.2012 - 11.2013

Associate of Applied Science - Medical Assisting

Kings College

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Cony Vasquez