Cony Vasquez
Gastonia,NC
Summary
Accomplished Customer Experience Coordinator at TJ Maxx, TJX Companies, with a proven track record in enhancing team performance and customer satisfaction. Fluent in Spanish, adept at fostering relationships. Skilled in training and data entry, I significantly contribute to workplace efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Experience Coordinator
TJ Maxx, TJX Companies
Gastonia, NC
11.2022 - Current
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolve escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for great customer service performance.
- Introduced personalized follow-up procedures after resolving complaints.
- Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer inquiries.
- Helped customers understand return policies and processed items.
Processing Assistant /Breastfeeding Peer Counselor
Wilkes County Health Department
North Wilkesboro, NC
11.2016 - 04.2021
- Made sure clients had accurate information to process and qualify for benefits. Explained benefits upon qualifications. Assisted spanish speaking clients that came and applied for the program.
- Scheduled appointments, and helped team members with spanish interpreting skills. Assisted nutritionists with nutrition information for spanish speaking clients.
- Attended Breastfeeding peer counselors seminars, and webinars.
- Assisted clients with breast feeding aid as well with demonstration of breast feeding equipment.
- Assisted with the development of new procedures aimed at simplifying the overall workflow for more efficient daily operations.
- Actively contributed ideas during team meetings, fostering a culture of continuous improvement and innovation in processing operations.
- Assisted team members in meeting deadlines, ensuring timely completion of all projects.
- Assisted in lab making sure height weight and HGB were accurate and prevent clients from possible anemia. To receive accurate nutrition information.
Medical Assistant
Timber Commons Family Practice
Raleigh, NC
12.2012 - 11.2013
- Managed appointments and maintaining organized medical records.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted Spanish speaking patients with interpretation.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
Associate of Applied Science - Medical Assisting
Kings College
Charlotte, NCSkills
- Bilingual (Fluent and read and write in Spanish)
- Patience and composure
- Training and coaching
- Opening and closing procedures
- Promotions understanding
- Returns assistance
- Returns policies
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Relationship Building
- Data Entry
- Money handling abilities
- Administrative and Office Support
- Customer Data Confidentiality
- Medical terminology knowledge
- Document and Records Management
- Sales Transactions
- Transaction Processing
- Staff education and training
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Coordinator
TJ Maxx, TJX Companies
11.2022 - Current
Processing Assistant /Breastfeeding Peer Counselor
Wilkes County Health Department
11.2016 - 04.2021
Medical Assistant
Timber Commons Family Practice
12.2012 - 11.2013
Associate of Applied Science - Medical Assisting
Kings College