Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Conya Tims

Douglas,GA

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven Data Entry Clerk with extensive database management expertise. Proven history of successful error detection and correction. Detail-oriented professional experienced in administrative settings. Articulate and patient with strong collaboration skills. Known for balancing efficiency and accuracy.

Overview

14
14
years of professional experience

Work History

Remote Medical Data Entry

Nurse from Home
Douglas, GA
06.2023 - Current

Assistant Store Manager

Russell Cellular Verizon Wireless
Douglas, GA
03.2019 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Remote Data Entry

Always Travel With Us
Orlando, Fla
02.2021 - 05.2023
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Utilized specialized software applications related to the job role.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Prepared summaries of daily work completed for review by supervisors.
  • Organized files according to established procedures for easy retrieval later on.
  • Maintained confidentiality of sensitive information entered into the system.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Created spreadsheets to track data entries.
  • Identified discrepancies between source documents and entered data.
  • Scanned documents into appropriate databases for storage purposes.
  • Assisted colleagues with resolving any issues related to data entry operations.
  • Followed up on pending tasks until completion.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Transferred data from hard copies to digital databases, organizing information in new formats.
  • Maintained database by entering new and updated customer and account information.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Organized and filed data in appropriate locations for easy access to essential information.
  • Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Maintained data entry requirements by following data program techniques and procedures.
  • Identified, corrected, and reported data entry errors.
  • Compiled data from source documents prior to data entry.
  • Analyzed and processed current data records to provide detailed reports.
  • Secured essential information and data by running database backups.
  • Prepared payroll documentation by entering data into cumulative payroll document.
  • Kept detailed notes during meetings and relayed information to co-workers through email.

Remote Customer Service

Walmart
Douglas, GA
01.2019 - 09.2020
  • Provided customer service support via email, telephone, or face-to-face interactions as needed.
  • Ensured that all client needs were met while providing excellent customer service.
  • Answered incoming calls from customers and provided excellent customer service.
  • Provided customer service and handled customer complaints or concerns.
  • Tracked customer service requests and responded to inquiries in a timely manner.
  • Provided excellent customer service during deliveries.
  • Answered inquiries from customers regarding product features or services offered.
  • Provided customer service to existing clients by responding to inquiries and resolving complaints.
  • Attended weekly meetings to discuss current trends in the automotive industry and strategies for improving customer service.
  • Performed follow-up calls to ensure customer satisfaction with services provided.
  • Provided customer service by responding to inquiries regarding access control systems.

Jail Administrator

Bacon County Sheriff
Alma, GA
02.2016 - 03.2019
  • Developed and implemented policies and procedures for the management of inmates in accordance with state and federal laws.
  • Ensured compliance with all applicable regulations, including those related to health, safety, security, and civil rights.
  • Supervised staff in maintaining order within the jail facility, enforcing rules and regulations, and providing services to inmates.
  • Coordinated with other departments to ensure proper care of inmates while in custody.
  • Managed the day-to-day operations of the jail facility including budgeting, scheduling, staffing levels, inmate classification systems, maintenance programs.
  • Prepared reports documenting activities at the jail facility such as incidents involving staff or inmates.
  • Oversaw training of new employees regarding policies and procedures related to their job duties.
  • Maintained records on inmate population numbers, court orders, mandates pertaining to sentencing guidelines, programs available for inmates' rehabilitation purposes.
  • Responded promptly to complaints from staff members or inmates concerning operational issues or potential problems.

Correctional Officer

CCA
Nicholls, GA
01.2011 - 02.2016
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
  • Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
  • Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.

Education

High School Diploma -

Coffee County High School
Douglas, GA
05-1985

Some College (No Degree) - Clerical

Ben Hill Irwin Tech
Fitzgerald, GA

Skills

  • Stock management
  • Customer Relations
  • Records Management
  • Medical Billing
  • HIPAA Compliance
  • Medical Coding
  • Appointment Setting
  • Information Verification
  • Quality Control Procedures
  • Invoice Processing
  • Organizational abilities
  • Data Entry
  • Document Editing
  • Typing
  • Insurance Verification
  • Proofreading abilities
  • File Management
  • Follow-up skills
  • Results Orientation
  • Health Information Systems
  • Data Validation
  • Information Security

Languages

English
Professional

Accomplishments

  • Top performer award times 3 years straight at Verizon Wireless
  • Correctional Officer Honored Award times 4 years straight

Timeline

Remote Medical Data Entry

Nurse from Home
06.2023 - Current

Remote Data Entry

Always Travel With Us
02.2021 - 05.2023

Assistant Store Manager

Russell Cellular Verizon Wireless
03.2019 - Current

Remote Customer Service

Walmart
01.2019 - 09.2020

Jail Administrator

Bacon County Sheriff
02.2016 - 03.2019

Correctional Officer

CCA
01.2011 - 02.2016

High School Diploma -

Coffee County High School

Some College (No Degree) - Clerical

Ben Hill Irwin Tech

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Conya Tims