Cookie Anthony
Sacramento,CA
Summary
Seasoned Small Business Owner with 15 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
10
10
years of professional experience
Work History
Salon Owner/Operator
Ashley Jayes Beauty Bar
Sacramento, CA
09.2018 - Current
- Created marketing strategies to increase clientele and expand the business.
- Managed staff by recruiting, training and coaching employees.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Ordered supplies and equipment needed for daily operations.
- Ensured that all safety protocols were followed in the salon at all times.
- Performed administrative duties such as filing paperwork and responding to emails.
- Promoted special offers through social media platforms to attract new customers.
- Inspected workstations regularly to ensure they are clean and organized.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Kept records for production, inventory, income and expenses.
- Mentored and trained new hires on sales techniques and customer service procedures.
Rental Sales Agent
Avis Budget Group
San Francisco, CA
04.2014 - 12.2018
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
- Processed reservations for customers over the phone or at the counter.
- Answered inquiries from potential customers regarding availability of different types of vehicles, prices, and other related information.
- Explained rental policies to customers and answered questions about contracts and agreements.
- Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
- Upsold optional services such as insurance coverage or GPS navigation systems when appropriate.
- Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
- Provided accurate estimates on rental rates based on length of time needed by customer.
- Attended training sessions regularly to stay up-to-date on new products, services, company policies and procedures..
- Collected payment by processing credit card transactions.
- Explained policies and reviewed documentation to obtain signatures.
- Processed exchange requests in computer system.
- Answered customer questions to maintain high satisfaction levels.
Education
High School Diploma -
Pinole Valley High School
Pinole, CA06-1999
Skills
- Employee Development
- Customer Service
- Contract Management
- Strategic Decision-Making
- Staff Hiring
- Coaching and Mentoring
- Start-Up Operations
- Social Media Marketing
References
References available upon request.
Timeline
Salon Owner/Operator
Ashley Jayes Beauty Bar
09.2018 - Current
Rental Sales Agent
Avis Budget Group
04.2014 - 12.2018
High School Diploma -
Pinole Valley High School
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