Joscelyne Barcenas
Rosenberg,TX
Summary
Motivated and committed to contributing to business success. Experienced in providing high-quality work. Focused on customer satisfaction and team productivity. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Enthusiastic.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Kroger's
09.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Assisted with filling of over Number prescriptions daily.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Set up and modified patient profiles to include current medications and insurance details.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Pharmacy Technician
Allied PHARMACY
03.2024 - 05.2025
- Processed prescription orders accurately and efficiently, ensuring timely delivery to patients.
Collaborated with healthcare professionals to resolve prescription-related issues effectively - Implemented workflow improvements that enhanced prescription processing efficiency.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy
- Provides clear medication guidance to improve patient understanding and adherence
- Experienced in troubleshooting and resolving third-party insurance rejections
- Identifies, corrects, and resolves workflow errors to maintain pharmacy accuracy and efficiency
Crew Team Member
Chick-fil-A
02.2021 - 09.2021
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Operated register to process payments and collect cash payment for order totals.
- Recorded orders by answering customer questions and entering requests in system.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Worked front counter, drive-thru and other areas as needed.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
Education
High School Diploma -
B.F Terry Highschool
Rosenberg, TX05.2021
Skills
- Training and Motivation
- Critical Thinking
- Attention to Detail
- Dependable and Cooperative
- Cash Handling
- Verbal and Written Communication
- Stocking and Replenishment
- Customer Service
- Server and Staff Support
- Microsoft Office
Additional Information - Editing
I have the ability to adjust my pictures to what I want them to look like. Including videos.
Timeline
Pharmacy Technician
Allied PHARMACY
03.2024 - 05.2025
Pharmacy Technician
Kroger's
09.2021 - Current
Crew Team Member
Chick-fil-A
02.2021 - 09.2021
High School Diploma -
B.F Terry Highschool