Coolidge Sherlock
Mesa,AZ
Summary
Enthusiastic and valuable hotelier with over 10 years of experience in the hospitality industry. Successful at providing excellent care to the needs of the property and a demonstrated history of success as a department head. Well-organized front office manager possessing strong leadership and planning abilities developed several-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.
Overview
8
8
years of professional experience
Work History
Interim Front Office Manager
Comfort Inn and Suites
Scottsdale, AZ
01.2025 - Current
Operations Manager
Holiday Inn Express and Suites
Phoenix, AZ
09.2022 - 08.2023
Front Desk Manager
Hilton Grand Vacation
Scottsdale, AZ
08.2021 - 03.2022
Front Office Supervisor
Adero Scottsdale
Fountain Hills, AZ
06.2021 - 08.2021
Front Office Supervisor
Mountain Shadows Resort
Paradise Valley, AZ
02.2020 - 06.2021
Front Office Supervisor/Front Desk Associate-Trainer
Graduate Tempe
Tempe, AZ
07.2018 - 02.2019
Front Desk Associate
3 Palms Hotels
Scottsdale, AZ
11.2017 - 07.2018
Education
Bachelor’s Degree - Hotel and Restaurant Management
Northern Arizona University-The W.A. Franke College of Business
Associate of Applied Science - Hotel and Restaurant Management
Scottsdale Community College
Skills
- Front Desk Operations/Training
- Leadership
- Oral Communication
- Hiring/Employee Release Procedures
- Scheduling Employees
- Detail Oriented
- Cost Control
- Professionalism
- Organized/Punctual
- Accountable
- Microsoft Office Proficient
- Coordinated/Organized Company Events
- Customer Service
- Property Inventory
- Guest satisfaction
- Financial reporting
- Inventory control
- Exceptional customer support
- Guest relations
- Expense reporting
- Policy and procedure modification
- Staff management
- Administrative skills
- Payroll and budgeting
- Operational reporting
Certifications And Honors
- Northern Arizona University Golden Ax Honor Student
- Scottsdale Community College Honor Student, 08/01/18, Present
- Phi Theta Kappa, 08/01/17, Present
Timeline
Interim Front Office Manager
Comfort Inn and Suites
01.2025 - Current
Operations Manager
Holiday Inn Express and Suites
09.2022 - 08.2023
Front Desk Manager
Hilton Grand Vacation
08.2021 - 03.2022
Front Office Supervisor
Adero Scottsdale
06.2021 - 08.2021
Front Office Supervisor
Mountain Shadows Resort
02.2020 - 06.2021
Front Office Supervisor/Front Desk Associate-Trainer
Graduate Tempe
07.2018 - 02.2019
Front Desk Associate
3 Palms Hotels
11.2017 - 07.2018
Bachelor’s Degree - Hotel and Restaurant Management
Northern Arizona University-The W.A. Franke College of Business
Associate of Applied Science - Hotel and Restaurant Management
Scottsdale Community College
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