Raquel Cooper
Lehi,Utah
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
13
13
years of professional experience
Work History
Titles Assistant Manager
Mountain America Credit Union
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations and reporting.
- Developed strong working relationships with staff, fostering a positive work environment.
- Facilitate all aspects of staff training and development.
- Point of contact for servicing complaints related to Consumer Loan Servicing processes.
Consumer Loan Servicing Lead
Mountain America Credit Union
01.2019 - 11.2022
- Assisted managers with assessing and coaching specialists to meet department standards
- Assisted in maintaining thorough knowledge of consumer loan policies with team.
- Assisted in the resolution of escalated member issues, resulting in improved client relations and increased account retention.
- Trained and mentored specialists in all aspects of consumers loan servicing.
Mortgage Loan Processor
KeyBank
07.2016 - 12.2018
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Coordinated with upper management to facilitate on-boarding and training for new loan processors.
Lead Teller Operation Specialist
Chase Bank
08.2011 - 05.2015
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
Education
Associate of Arts - History
Pensacola Junior College
Pensacola, Florida12.2008
Skills
- Analytical
- Adaptable
- Teamwork
- Communication
- Leadership
- Problem Solving
- Staff Training and Development
- Workload Management
- Operations Management
- Recruiting and interviewing
- Performance reviewing
- Work Planning and Prioritization
Timeline
Titles Assistant Manager
Mountain America Credit Union
12.2022 - Current
Consumer Loan Servicing Lead
Mountain America Credit Union
01.2019 - 11.2022
Mortgage Loan Processor
KeyBank
07.2016 - 12.2018
Lead Teller Operation Specialist
Chase Bank
08.2011 - 05.2015
Associate of Arts - History
Pensacola Junior College
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