Cooper Brewer
Barnhart,MO
Summary
I am a passionate banker and advocate for members and clients with intent to find proper financial solutions. I am extremely dedicated to supporting my team with proper advice and guidance, with the end goal of ensuring they are prepared for anything that comes their way. I am a very detail oriented person with profound financial knowledge and organizational skills.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Senior Personal Service Counselor
Together Credit Union
St Louis, Missouri
12.2025 - Current
- Provided guidance on financial products and services to enhance member knowledge.
- Provided guidance to members on financial products and services.
- Developed personalized financial plans for diverse member needs.
- Educated members on budgeting and personal finance management techniques effectively.
- Collaborated with teams to enhance member service processes and experiences.
- Collaborated with team members to streamline counseling processes for improved efficiency.
- Conducted one-on-one counseling sessions to address member concerns effectively.
- Resolved member concerns by actively listening and offering appropriate solutions promptly.
- Assisted members with account inquiries and transactions at Together Credit Union.
- Conducted outreach efforts to promote financial literacy programs within the community.
- Participated in training sessions to improve counseling skills and product knowledge continually.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Assisted clients in developing healthy financial skills that could be used during times of stress or difficulty.
- Maintained accurate and up-to-date records
- Researched industry trends
- Created an environment that was safe, supportive, and conducive to learning for all students.
Personal Service Counselor
Together Credit Union
Fenton, Missouri
02.2025 - 12.2025
- Developed personalized financial plans to meet individual member needs.
- Educated members on credit union services and financial literacy topics.
- Assisted members with financial product inquiries and service requests.
- Collaborated with team members to enhance member experiences and satisfaction.
- Conducted one-on-one counseling sessions to address financial challenges.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
Personal Banker 2
Southern Bank
Arnold, Missouri
04.2022 - 02.2025
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Assisted customers with account inquiries and service requests.
- Educated clients on banking products and services tailored to their needs.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Resolved customer issues promptly, ensuring satisfaction with banking services.
- Collaborated with branch team to enhance customer service experiences.
- Developed strong relationships with customers to promote loyalty and trust.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Cross-sold banking products such as credit cards, loans and investments.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Analyzed financial documents provided by customers to determine their needs.
- Implemented compliance procedures to ensure regulatory adherence in operations.
- Followed operational standards, promoting security, risk management and compliance.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Maintained position of trust and responsibility by keeping customer business confidential.
Education
Associate of Science - Accounting And Finance
Jefferson College
Hillsboro , MO 06.2026 - 06.2026
Associate of Science - Accounting And Finance
Southeast Missouri State University
Cape Girardeau, MO 08.2025 - 05.2026
Seckman High School
Imperial , MOSkills
- Personal finance education
- Financial product knowledge
- Financial analysis
- Budgeting techniques
- Compliance procedures
- Career counseling
- Database management
- Client counseling
- Case management
- Client advocacy
- Career counseling
- Crisis response
- Dual diagnoses expert
- Team collaboration
- Conflict resolution
- Counseling
- Strong public speaker
- Superior communication skills
- Assertiveness training
- Customer service
- Office administration
- Counseling
- Office administration
Timeline
Associate of Science - Accounting And Finance
Jefferson College
06.2026 - 06.2026
Senior Personal Service Counselor
Together Credit Union
12.2025 - Current
Associate of Science - Accounting And Finance
Southeast Missouri State University
08.2025 - 05.2026
Personal Service Counselor
Together Credit Union
02.2025 - 12.2025
Personal Banker 2
Southern Bank
04.2022 - 02.2025
Seckman High School