Cooper Chapel
Houston,TX
Summary
Dynamic leader with a proven track record at Chick-fil-A, enhancing team performance and customer satisfaction through expert training and problem-solving skills. Specializes in client relationship management and analytical thinking, significantly boosting efficiency and team success. Demonstrates exceptional adaptability and a results-driven approach, achieving notable improvements in training effectiveness and service excellence.
Overview
3
3
years of professional experience
Work History
Legislative Liaison
The Texas Home School Coalition
01.2025 - 06.2025
- Collaborated with legislative offices, as well as House and Senate members in person to gather support for the organization's legislation.
- Conducted in-depth research on proposed legislation, providing analysis to inform advocacy strategies and actions.
- Monitored legislative developments, ensuring timely communication of relevant changes to stakeholders and members.
- Organized and spoke at THSC Capital days, an event to teach families about legislative process and how to lobby for a bill.
- Helped lead a detailed workshop on "teamwork" to students as well as planing and setting up THSC's annual convention.
Shift Leader
Chick-fil-A
12.2022 - Current
- Help boost performance, and new team members achieve goals in hospitality and work efficiency.
- Monitor team member performance to keep business profitable and running smoothly while maintaining a positive and productive work environment.
- Optimize customer experience by delivering superior services and effectively troubleshooting issues.
Team Member
Chick-fil-A
04.2022 - 12.2022
- Developed strong customer service and product knowledge skills to enhance individual and team performance as well as resolving customer complaints in a polite and professional manner.
- Learned all required tasks quickly to maximize performance and contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Student Worship Band Leader
Oak Ridge Baptist Church
08.2023 - 12.2024
- Collaborated with fellow musicians to create high-quality performances for worship services.
- Mentored junior members of the ensemble, fostering their personal growth as musicians and team players.
- Established a positive environment that encouraged creativity, teamwork, and professionalism among band members.
- Attended regular practices to hone skills.
Volunteer Coordinator
Pregnancy Assistance Ctr N
01.2024 - 04.2024
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
- Collaborated with other departments to maximize impact of volunteer efforts.
Education
High School Diploma -
Chapel Homeschool of Excellence
Conroe, TX05.2025
Skills
- Client Relationship Management
- Problem-Solving
- Analytical and Critical Thinking
- Flexibility and Adaptability
- Relationship Development
Additional Information
- Professional Development: Texas Youth Summit 2021, 2022, Hospitality Training, and Rick Green's National Patriot Academy 2023-2025
- Oak Ridge Baptist Church Student Mission Organization: Mission Arlington training and trip , San Roman, Belize training and trip
Timeline
Legislative Liaison
The Texas Home School Coalition
01.2025 - 06.2025
Volunteer Coordinator
Pregnancy Assistance Ctr N
01.2024 - 04.2024
Student Worship Band Leader
Oak Ridge Baptist Church
08.2023 - 12.2024
Shift Leader
Chick-fil-A
12.2022 - Current
Team Member
Chick-fil-A
04.2022 - 12.2022
High School Diploma -
Chapel Homeschool of Excellence
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