Cooper Clausen
Kalamazoo,MI
Summary
Diligent customer service professionals are successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints, and increase business.
Overview
1
1
year of professional experience
Work History
Philanthropy Chair
Pi Kappa Alpha
02.2024 - Current
- Spearheaded volunteer recruitment efforts, leading to a significant increase in active participants supporting various initiatives.
- Established partnerships with local businesses and organizations, expanding resources available for philanthropic endeavors.
- Designed and hosted an event that raised over $5,000 in 48 hours
Customer Experience Representative
Mi Remodelers
01.2024 - 08.2024
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products and services.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
Education
Some College (No Degree) - Sales And Marketing Education
Western Michigan University
Kalamazoo, MI 08.2022 -
High School Diploma -
Lake Orion High School
Lake Orion, MI06.2022
Skills
- Appointment Scheduling
- Customer Service
- Complaint Handling
- Complaint resolution
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Reliability
- Understanding Customer Needs
- Business Development
- Team Management
Understanding Customer Needs
Team Collaboration
Timeline
Philanthropy Chair
Pi Kappa Alpha
02.2024 - Current
Customer Experience Representative
Mi Remodelers
01.2024 - 08.2024
Some College (No Degree) - Sales And Marketing Education
Western Michigan University
08.2022 -
High School Diploma -
Lake Orion High School
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