Cooper Clausen
Kalamazoo,USA
Summary
Customer service expert specializing in high customer satisfaction through effective problem-solving strategies. Demonstrated success in leading teams to enhance customer relations, minimize complaints, and drive business growth. Recent graduate equipped with strong research, technical, and analytical skills. Detail-oriented with a proven ability to quickly grasp new concepts.
Overview
2
2
years of professional experience
Work History
Philanthropy Chair
Pi Kappa Alpha
Kalamazoo
02.2024 - Current
- Spearheaded volunteer recruitment, resulting in substantial growth of active participants for initiatives.
- Established partnerships with local businesses to enhance resources for philanthropic efforts.
- Designed and executed an event that generated over $5,000 in 48 hours, becoming WMU's most profitable RSO fundraiser on crowdchange.com
Customer Experience Representative
Mi Remodelers
Rochester, MI
01.2024 - 08.2024
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Promoted upselling opportunities when appropriate, contributing to increased revenue generation through add-on sales or upgrades of existing products and services.
- Continuously refined personal communication skills, adapting to various customer personalities and preferences for optimal rapport building.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
Education
Some College (No Degree) - Sales And Marketing Education
Western Michigan University
Kalamazoo, MI08.2022
Skills
- Upselling techniques
- Customer service and support
- Project management
- Problem solving
- Attention to detail
- Reliability
- Customer needs assessment
- Business development
- Team management and collaboration
- Relationship building
Timeline
Philanthropy Chair
Pi Kappa Alpha
02.2024 - Current
Customer Experience Representative
Mi Remodelers
01.2024 - 08.2024
Some College (No Degree) - Sales And Marketing Education
Western Michigan University
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