Cooper Dykes

Assists customers in finalizing the purchase process for tires, wheels and accessories; ensures that the process is "Inviting, Easy, and Safe".

Provides answers to complex customer inquiries; troubleshoots and diagnoses technical/ product issues.

Validates product requirements such as sizing, fitment and safety standards; ensures product recommendations align with industry & company safety standards.

Cognizant has provided the opportunity to learn about web security and the hazards associated with the internet. Daily expectations include following policy word by word to ensure quality. Policy is reviewed weekly with new expectations to follow, staying on top of rules and regulations, ensuring the job is completed with precision, and accuracy. Maintaining expectations creates a safer environment.

Discover card provided the opportunity to master the ability to communicate with customers to satisfy their needs. Recognition for having the highest approving rates was given in December 2016, to symbolize customer approval. Customers left positive feedback. Receiving multiple promotions within the first six months of being employed has shown my dedication and passion to my employment.