Summary

Overview

Work History

Education

Skills

Timeline

A college student at columbia state willing to be flexible around my college classes to work.

Cooper Erby

Apple sales advisor

Franklin,TN

Summary

Reliable team member offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in customer service.

Overview

years of professional experience

Work History

Cashier

Chic-fil-A

06.2022 - Current

Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Learned duties for various positions and provided backup at any time.
Worked closely with shift manager to solve problems and handle customer's needs.
Built relationships with customers to encourage repeat business.
Used a POS system to enter orders, process payments, and issue receipts.
Operated cash register to record transactions accurately and efficiently.
Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Worked closely with shift manager to solve problems and handle customer concerns.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Apple Certified Advior

Best Buy

04.2024 - Current

Planned, developed, and implemented strategies to convey information to key decision-makers.
Maintained up-to-date knowledge of industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Assisted in the development of training materials for new advisors, improving overall team performance.
Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Promoted customer loyalty programs to increase customer retention and repeat purchases.
Improved processes by recommending operational changes.
Participated in ongoing professional development opportunities to stay current with industry trends and best practices.

Sales Advisor

Best Buy

05.2023 - 04.2024

Increased sales by establishing rapport with customers and identifying their needs.
Increased sales by offering advice on purchases and promoting additional products.
Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Listened to customer details and offered matching solutions to meet a wide range of requirements.

Cashier

Chick-fil-A

07.2020 - 05.2022

Demonstrated professionalism when speaking to guests and demonstrated accuracy and efficiency towards every order.
Greeted customers entering the restaurants and responded to any concerns regarding their needs.
Learned duties for various positions and provided backup anywhere needed.
Worked closely with shift manager to solve problems and handle customer concerns.
Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Franklin High School

Franklin, TN

05.2023

Skills

Cash Register Systems
New Hire Training
Menu Inquiries
Order Taking

Safe Food Handling Practices
Product Knowledge
Money Handling
Store Closing

Timeline

Apple Certified Advior

Best Buy

04.2024 - Current

Sales Advisor

Best Buy

05.2023 - 04.2024

Cashier

Chic-fil-A

06.2022 - Current

Cashier

Chick-fil-A

07.2020 - 05.2022

High School Diploma -

Franklin High School

A college student at columbia state willing to be flexible around my college classes to work.

References:

(South Franklin Chick-fil-A) Doug Holtz: Operating Director- (615) 419-1093

(South Franklin Chick-fil-A) Grace Watkins: Shift lead Supervisor- (931)374-2209

(Coolsprings Chick-fil-A) Mark Ziegler : Shift Supervisor- (615) 579-1702

(Coolsprings Chick-fil-A) Valerie Mata : Shift Supervisor- (615) 305-6922

(Coolsprings Chick-fil-A) Jacob Levy : Shift Supervisor- (615) 762-7073

(Brentwood Best Buy) Honer Bamarny: Experience Manager- (203) 707-4492

(Brentwood Best Buy) Jordan Dye : Experience Manager- (629) 201-0204

(Brentwood Best Buy) Hallie Powell : Service Experience Manager- (615) 554-4363

(Brentwood Best Buy) Zach Douglas: Apple store Rep for Location-(562) 618-4434