Cooper Friedman
Massapequa Park,NY
Summary
Computer Science graduate with 1+ year professional experience working in an IT/Software environment. Currently seeking a long term, problem solving position in a dynamic organization where my technological skills will be developed, utilized, and advanced.
Overview
10
10
years of professional experience
Work History
IT Technician, Assistant Software Manager/QA Tester
Building Information Management Systems
02.2023 - Current
- Managed an overseas development team to develop and debug multiple software's used by company and subscribers.
- Assisted in maintenance of companies network, desktops, and phones
- Troubleshooted all issues with Microsoft Outlook, Microsoft 365, Google Chrome, Firefox, and any technical issues
- Setup new employees on server, create new accounts, reset passwords and train them on basic computer functionalities
- Utilize JIRA to resolve company/subscriber issues, plan out short and long term goals for software's
- Tested all web software's and mobile applications for bugs
- Acted as a resource for all computer needs.
- Scoped features and corrected bugs within software's and applications
- Managed subscriber needs for all software's, provided guidance to users on how to operate software, analyzed client and application information to make improvements
- Communicated with subscribers about questions and concerns
- Ensured security and privacy of networks and software.
Customer Service
Stop N Shop Supermarket
12.2018 - 12.2022
- Worked at customer service desk, attended to all customer needs and ensured customer satisfaction
- Made sure front end of Supermarket was running smoothly and delegated tasks to other employees
- Initiate returns, escalate complaints to management as appropriate
- Assist in product returns, inquiries, take special orders.
Summer Camp Counselor
East Lake Elementary School
07.2014 - 08.2016
- Worked with kids from various age groups to give them a fun and enjoyable experience at camp while also monitoring and ensuring their safety.
Education
Bachelor of Science (B.S) in Computer Science -
Towson University
Towson, MD05.2022
Skills
- 1 year software testing experience
- Ability to derive test scenarios from user stories and cases
- Ability to work closely with the development team to fix bugs or edit features
- Strong knowledge of regression and manual testing
- Experience with test execution and planning
- Experience working in fast paced environments
- Over 2 years of experience in complete Software Development Life Cycle (SDLC)
- Experience working in an Agile Methodology (SCRUM) environment
- Experience in SQL data manipulation
- Experience in designing and implementing complete life cycle of relational databases with MySQL Workbench
- Adept in operating systems such as Linux (Ubuntu)
- Customer Service
- Technical Support
Timeline
IT Technician, Assistant Software Manager/QA Tester
Building Information Management Systems
02.2023 - Current
Customer Service
Stop N Shop Supermarket
12.2018 - 12.2022
Summer Camp Counselor
East Lake Elementary School
07.2014 - 08.2016
Bachelor of Science (B.S) in Computer Science -
Towson University
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